Email Services/Office 365/Client Configuration Documents

No issues during migration. After migration completes, Client reports the following notification
- "The Microsoft Exchange Administrator has made a change that requires you to quit and restart outlook"
Restarting Outlook reestablishes the connection. No client reconfiguration should be necessary
If you have connectivity issues refer to the following setup documents
- Outlook 2010 Automatic Setup
- Outlook 2010 Manual Setup

No issues during migration. After migration completes, Client reports the following notification
- "Outlook was redirected to the server autodiscover-s.outlook.com to get new settings for your account"
To re-establish client connection do the following:
- check the "Always use my response for this server" check box
- click "Allow"
If connectivity fails, verify your settings. Refer to the document Configuring Outlook for Mac 2011 for Exchange

Tested version 8.2 (OS 10.10.5)
No issues during migration. After migration there were no warnings, but new mail would not synch
Resolution is to delete and recreate the account.
If you have connectivity issues refer to Apple Mail Setup

Tested version 8.0 (OS 10.10.5)
No issues during migration. After migration there were no warnings, but new items would not synch
Resolution is to delete and recreate the account.
If you have connectivity issues refer to Apple Calendar and Address Book Setup

No issues during migration. After migration, received error, "Login to server mail.anl.gov failed"
To fix the issue, the username and server names need to be changed
- change username to [email protected]
- change incoming server name to outlook.office365.com
- change smtp (outgoing) server to smtp.office365.com
If the changes above do not reestablish connectivity, refer to Configuring Thunderbird for Office 365

For Generic IMAP setup, you'll have to delete and recreate the account, using the following settings
- change username to [email protected]
- change incoming server name to outlook.office365.com, port 993, SSL
- change smtp (outgoing) server to smtp.office365.com, port 587, SSL

If you are connecting via IMAP and have issues, refer to Configuring Android OS Devices for Office365 IMAP
If you have ActiveSync connectivity issues refer to the notes below or refer to Android Activesync Device Setup
4.3 jelly bean
- error saying "couldnt log in"
- had to remove the account through mail app--->settings, then highlight the account name and choose "remove account" from resulting menu
- recreated the account with same settings as old account. Refer to Android Activesync Device Setup
- had to respond to security settings update request
4.4.4 kitkat
- error saying "couldnt log in"
- had to remove the account through settings-->accounts-->corporate
- recreated the account with same settings as old account. Refer to Android Activesync Device Setup
5.0.2 lollipop
- Had to restart mail app
- If that does not work, see Android Activesync Device Setup

If you are connecting via IMAP and have issues, refer to Configuring Apple iOS Devices for Office365 IMAP
If you have ActiveSync connectivity issues refer to the notes below or refer to iOS Activesync Device Setup
iOS 9.02
- received a could not connect error initially, but did not have to reconfigure
- device reboot re-esatblished connectivity
- users who have "ANL" the "domain" field configured for the Exchange connection will have to clear that field
- users whose username field does not contain their username in the supported syntax "[email protected]" will have to edit that field appropriately.
- Please refer to Configuring Apple iOS Devices for Office365 for configuration examples
iOS 8.4
- received a could not connect error initially, but did not have to reconfigure
- device reboot re-esatblished connectivity
- users who have "ANL" the "domain" field configured for the Exchange connection will have to clear that field
- users whose username field does not contain their username in the supported syntax "[email protected]" will have to edit that field appropriately.
- Please refer to Configuring Apple iOS Devices for Office365 for configuration examples
iOS 5.1.1
- continually prompted for password to Exchange
- had to delete and recreate the exchange account
- left domain field blank and username in format [email protected]
- See Configuring Apple iOS Devices for Office365

Contents