Email Services/Office 365 Client Documentation

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This Wiki page contains basic instructions for connecting your Mail client and mobile device to Office 365 after you have been migrated from the ANL on premises Exchange Server.

What to Expect

During the migration process, you should not expect any interruption in mail access or service. After your migration has completed, you may need to reconfigure your mail client or mobile device. The following documents will outline that process for the Laboratory's most frequently used mail clients and mobile devices.

If you experience issues, refer to the following configuration documents or call the Service desk at 2-9999 option 2 for assistance

Desktop Client Changes and Configuration Documents

Outlook 2010 or 2013 for Windows

  • No issues during migration. After migration completes, Client reports the following notification
    • "The Microsoft Exchange Administrator has made a change that requires you to quit and restart outlook"
  • Restarting Outlook reestablishes the connection. No client reconfiguration should be necessary
  • If you have connectivity issues refer to the following setup documents

Outlook 2011 for Mac

Apple Mail

  • Tested version 8.2 (OS 10.10.5)
  • No issues during migration. After migration there were no warnings, but new mail would not synch
  • Resolution is to delete and recreate the account.
  • If you have connectivity issues refer to Apple Mail Setup

Apple Calendar

  • Tested version 8.0 (OS 10.10.5)
  • No issues during migration. After migration there were no warnings, but new items would not synch
  • Resolution is to delete and recreate the account.
  • If you have connectivity issues refer to Apple Calendar and Address Book Setup

Thunderbird (All Operating Systems)

  • No issues during migration. After migration, received error, "Login to server mail.anl.gov failed"
  • To fix the issue, the username and server names need to be changed
    • change username to [email protected]
    • change incoming server name to outlook.office365.com
    • change smtp (outgoing) server to smtp.office365.com
  • If the changes above do not reestablish connectivity, refer to Configuring Thunderbird for Office 365

Mobile Device Changes and Configuration Documents

Generic Settings

  • For Generic IMAP setup, you'll have to delete and recreate the account, using the following settings
    • change username to [email protected]
    • change incoming server name to outlook.office365.com, port 993, SSL
    • change smtp (outgoing) server to smtp.office365.com, port 587, SSL

Android Devices

iOS Devices

Windows Mobile Devices

  • Windows RT 8.1
    • no warnings or changes required