Email Services/Office 365 Client Documentation

Getting to Know Office 365

Office 365 Getting Started Guide

Desktop Client Changes and Configuration Documents

Outlook 2010 or 2013 for Windows

• NOTE: It is highly recommended that you upgrade to Outlook 2016 for Windows before moving to Office 365
• No issues during migration. After migration completes, Client reports the following notification
  • "The Microsoft Exchange Administrator has made a change that requires you to quit and restart outlook"
• Restarting Outlook reestablishes the connection. No client reconfiguration should be necessary
• If you have connectivity issues refer to the following setup documents
  • Outlook 2010 Automatic Setup
  • Outlook 2010 Manual Setup

Outlook 2011 for Mac

• NOTE: It is highly recommended that you upgrade to Outlook 2016 for Mac before moving to Office 365
• No issues during migration. After migration completes, Client reports the following notification
  • "Outlook was redirected to the server autodiscover-s.outlook.com to get new settings for your account"
• To re-establish client connection do the following:
  • check the "Always use my response for this server" check box
  • click "Allow"
• If connectivity fails, verify your settings. Refer to the document Configuring Outlook for Mac 2011 for Exchange

Apple Mail

• Tested version 8.2 (OS 10.10.5)
• No issues during migration. After migration there were no warnings, but new mail would not synch
• Resolution is to delete and recreate the account.
• If you have connectivity issues refer to Apple Mail Setup

Apple Calendar

• Tested version 8.0 (OS 10.10.5)
• No issues during migration. After migration there were no warnings, but new items would not synch
• Resolution is to delete and recreate the account.
• If you have connectivity issues refer to Apple Calendar and Address Book Setup

Thunderbird (All Operating Systems)

• No issues during migration. After migration, received error, "Login to server mail.anl.gov failed"
• To fix the issue, the username and server names need to be changed
  • change username to [email protected]
  • change incoming server name to outlook.office365.com
  • change smtp (outgoing) server to smtp.office365.com
• If the changes above do not reestablish connectivity, refer to Configuring Thunderbird for Office 365

Mobile Device Changes and Configuration Documents

Generic Settings

• For Generic IMAP setup, you'll have to delete and recreate the account, using the following settings
  • change username to [email protected]
  • change incoming server name to outlook.office365.com, port 993, SSL
  • change smtp (outgoing) server to smtp.office365.com, port 587, SSL

Android Devices

• If you are connecting via IMAP and have issues, refer to Configuring Android OS Devices for Office365 IMAP
• If you have ActiveSync connectivity issues refer to the notes below or refer to Android Activesync Device Setup
• 4.3 jelly bean
  • error saying "couldnt log in"
  • had to remove the account through mail app--->settings, then highlight the account name and choose "remove account" from resulting menu
  • recreated the account with same settings as old account. Refer to Android Activesync Device Setup
  • had to respond to security settings update request
• 4.4.4 kitkat
  • error saying "couldnt log in"
  • had to remove the account through settings-->accounts-->corporate
  • recreated the account with same settings as old account. Refer to Android Activesync Device Setup
• 5.0.2 adn later
  • Had to restart mail app
  • If that does not work, see Android Activesync Device Setup

iOS Devices

• If you are connecting via IMAP and have issues, refer to Configuring Apple iOS Devices for Office365 IMAP
• If you have ActiveSync connectivity issues refer to the notes below or refer to iOS Activesync Device Setup
• iOS 8,9 and 10
  • received a could not connect error initially, but did not have to reconfigure
  • device reboot re-esatblished connectivity
  • users who have "ANL" the "domain" field configured for the Exchange connection will have to clear that field
  • users whose username field does not contain their username in the supported syntax "[email protected]" will have to edit that field appropriately.
  • Please refer to Configuring Apple iOS Devices for Office365 for configuration examples
• iOS 5.1.1
  • continually prompted for password to Exchange
  • had to delete and recreate the exchange account
  • left domain field blank and username in format [email protected]
  • See Configuring Apple iOS Devices for Office365

Windows Mobile Devices

• Windows RT 8.1
  • no warnings or changes required