Email Services/Office 365/Client Configuration Documents: Difference between revisions

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* Both issues were resolved once the migration finishes completely.
* Both issues were resolved once the migration finishes completely.
* Autocomplete of email addresses that aren't in the GAL doesn't work
* Autocomplete of email addresses that aren't in the GAL doesn't work
* If you have connectivity issues refer to the setup document [https://wiki.anl.gov/public/CIS_Email_Services/Office_365/New_User_Setup Outlook fon the Web Login]
* If you have connectivity issues refer to the setup document [https://wiki.anl.gov/public/CIS_Email_Services/Office_365/New_User_Setup Outlook on the Web Login]


=== Outlook 2016 for Windows ===
=== Outlook 2016 for Windows ===
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* Restarting Outlook reestablishes the connection. No client reconfiguration should be necessary
* Restarting Outlook reestablishes the connection. No client reconfiguration should be necessary
* Occasionally, users will receive multiple login prompts while in Outlook for the first several times after migrating. This is due to Outlook having to reestablish connectivity to shared folders and calendars. Users should enter their password each time. eventually the prompts will subside.
* Occasionally, users will receive multiple login prompts while in Outlook for the first several times after migrating. This is due to Outlook having to reestablish connectivity to shared folders and calendars. Users should enter their password each time. eventually the prompts will subside.
* If you have connectivity issues refer to the setup document [https://wiki.anl.gov/public/CIS_Email_Services/Office_365/New_User_Setup Outlook for Windows Setup]
* If you have connectivity issues refer to the setup document [https://anl.box.com/s/q2k66bch32852a23ea4n46daada7u8gc Outlook for Windows Setup]


=== Outlook 2013 for Windows ===
=== Outlook 2013 for Windows ===
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* Restarting Outlook reestablishes the connection. No client reconfiguration should be necessary
* Restarting Outlook reestablishes the connection. No client reconfiguration should be necessary
* Occasionally, users will receive multiple login prompts while in Outlook for the first several times after migrating. This is due to Outlook having to reestablish connectivity to shared folders and calendars. Users should enter their password each time. eventually the prompts will subside.
* Occasionally, users will receive multiple login prompts while in Outlook for the first several times after migrating. This is due to Outlook having to reestablish connectivity to shared folders and calendars. Users should enter their password each time. eventually the prompts will subside.
* If you have connectivity issues refer to the setup document [https://wiki.anl.gov/public/CIS_Email_Services/Office_365/New_User_Setup Outlook for Windows Setup]
* If you have connectivity issues refer to the setup document [https://anl.box.com/s/q2k66bch32852a23ea4n46daada7u8gc Outlook for Windows Setup]


=== Outlook 2010 for Windows ===
=== Outlook 2010 for Windows ===
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* No issues during migration. After migration there were no warnings, but new items would not synch
* No issues during migration. After migration there were no warnings, but new items would not synch
* Resolution is to delete and recreate the account.
* Resolution is to delete and recreate the account.
* After recreating the account, it took some time for the initial synch to show any appointments. Apple calendar may appear blank until that synch is complete.
* If you have connectivity issues refer to [https://anl.box.com/s/usfa8hx6eioxspsil9w52vnxwxxq89r9 Apple Calendar setup]
* If you have connectivity issues refer to [https://anl.box.com/s/usfa8hx6eioxspsil9w52vnxwxxq89r9 Apple Calendar setup]


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** enter password when prompted
** enter password when prompted
** click retry if authentication fails
** click retry if authentication fails
* If the changes above do not reestablish connectivity, You'll have to delete and recreate your Thunderbird profile. Please refer to [https://anl.box.com/s/nrzcy2jbafg2zl86ns6h1kyi8ar2fsuh Thunderbird (All Operating Systems) Setup]
* If the changes above do not reestablish connectivity, You'll have to delete and recreate your Thunderbird profile.  
* Please refer to [https://anl.box.com/s/nrzcy2jbafg2zl86ns6h1kyi8ar2fsuh Thunderbird (All Operating Systems) Setup]
 
=== PINE or ALPINE ===
* <B>NOTE:  BIS does not support or recommend Pine, Alpine or other open source text based mail clients, and cannot guarantee satisfactory performance with Exchange or Office365</b>
* in your pine.rc file make the following changes
** any reference to mail.anl.gov should be changed to outlook.office365.com.
** any reference to your username should be changed to the format "[email protected]". note that if your email address and username differ, this will not be the same as your email address.
** any reference to smtp.anl.gov should be changed to smtp.office365.com
** below are some common line entries that need to be changed
*** mail.anl.gov/ssl/novalidate-cert/user="username" to outlook.office 365.com/ssl/novalidate-cert/user="[email protected]"
*** inbox-path={mail.anl.gov/ssl/user=username}inbox to inbox-path={outlook.office365.com/ssl/[email protected]}inbox
*** smtp-server=mail.anl.gov should be changed to smtp-server=smtp.office365.com
*** default-fcc="{mail.anl.gov/ssl}Sent Items" to default-fcc="{outlook.office365.com/ssl}Sent Items"


=== Generic IMAP Settings ===
=== Generic IMAP Settings ===
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=== Outlook Mobile App ===
=== Outlook Mobile App ===
* Once your account has been migrated to Office 365, you can connect the Outlook Mobile app to your Mailbox
* Once your account has been migrated to Office 365, you can connect the Outlook Mobile app to your Mailbox
* [https://anl.box.com/s/bvl2losogt2fp8suyj9zqmk0jfjpwe1m | Configuring the Outlook Mobile App for Office365]
* [https://anl.box.com/s/bvl2losogt2fp8suyj9zqmk0jfjpwe1m Configuring the Outlook Mobile App for Office365]
* [https://anl.box.com/s/bs3p5694drtrr925dcjszomdazi3ln70 | Connecting the Outlook Mobile App to your Box Account]
* [https://anl.box.com/s/bs3p5694drtrr925dcjszomdazi3ln70 Connecting the Outlook Mobile App to your Box Account]


=== Generic Settings ===
=== Generic Settings ===
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** change username to [email protected]
** change username to [email protected]
** change incoming server name to outlook.office365.com, port 993, SSL
** change incoming server name to outlook.office365.com, port 993, SSL
** change smtp (outgoing) server to smtp.office365.com, port 587, SSL
** change smtp (outgoing) server to smtp.office365.com, port 587, SSL or STARTTLS (your client may require one or the other)
 
=== Android Devices ===
=== Android Devices ===
====  IMAP Connection ====
====  IMAP Connection ====
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* closing and reopening the mail app re-established connectivity
* closing and reopening the mail app re-established connectivity
* you may also have to respond to security settings update request
* you may also have to respond to security settings update request
* If that does not work, see [[Media:Configuring_Android_OS_Devices_for_Exchange_2010.pdf| Android Activesync Device Setup]]
* If that does not work, see [https://anl.box.com/s/t5j47ofd3sy388ag0rbsrysa7x0wysug Android Activesync Device Setup]


===== 4.5.x kitkat =====
===== 4.5.x kitkat =====
* error saying "couldnt log in"
* error saying "couldnt log in"
* had to remove the account through settings-->accounts-->corporate
* had to remove the account through settings-->accounts-->corporate
* recreated the account with same settings as old account. Refer to [[Media:Configuring_Android_OS_Devices_for_Exchange_2010.pdf| Android Activesync Device Setup]]
* recreated the account with same settings as old account. Refer to [https://anl.box.com/s/t5j47ofd3sy388ag0rbsrysa7x0wysug Android Activesync Device Setup]


===== 5.1.1 lollipop =====
===== 5.1.1 lollipop =====
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* received notification in the notification list that "security policies had changed"
* received notification in the notification list that "security policies had changed"
* you can disregard this notification
* you can disregard this notification
* If that does not work, see [[Media:Configuring_Android_OS_Devices_for_Exchange_2010.pdf| Android Activesync Device Setup]]
* If you experience issues see [https://anl.box.com/s/t5j47ofd3sy388ag0rbsrysa7x0wysug Android Activesync Device Setup]


===== Marshmallow =====
===== 6.x Marshmallow =====
* no configuration changes necessary
* no configuration changes necessary
* If you experience isues, see [[Media:Configuring_Android_OS_Devices_for_Exchange_2010.pdf| Android Activesync Device Setup]]
* If you experience issues, see [https://anl.box.com/s/t5j47ofd3sy388ag0rbsrysa7x0wysug Android Activesync Device Setup]


=== iOS Devices ===
=== iOS Devices ===
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* verified username was in the format [email protected]
* verified username was in the format [email protected]
* changed smtp server to smtp.office365.com
* changed smtp server to smtp.office365.com
* If you are connecting via IMAP and have issues, refer to [[Media:Configuring_Apple_iOS_Devices_for_Office365_IMAP.pdf| Configuring Apple iOS Devices for Office365 IMAP]]
* If you are connecting via IMAP and have issues, refer to [https://anl.box.com/s/40fgg0i1tps9xshk1bm7hrzeyt3ojw2z Configuring Apple iOS Devices for Office365 IMAP]
 
==== Exchange (a.k.a. Activesync) Connection ====
==== Exchange (a.k.a. Activesync) Connection ====
* If you have ActiveSync connectivity issues refer to the notes below or refer to [[Media:Configuring_Apple_iOS_Devices_for_Office365.pdf| iOS Activesync Device Setup]]
* If you have ActiveSync connectivity issues refer to the notes below or refer to [https://anl.box.com/s/1kp27zumxhfotqn9edqc0kbil2k07hdw Configuring Apple iOS Devices for Office365]
===== iOS 8.4 and later =====
===== iOS 8.4 and later =====
** received a could not connect error initially, but did not have to reconfigure
** received a could not connect error initially, but did not have to reconfigure
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** users who have "ANL" the "domain" field configured for the Exchange connection will have to clear that field
** users who have "ANL" the "domain" field configured for the Exchange connection will have to clear that field
** users whose username field does not contain their username in the supported syntax "[email protected]" will have to edit that field appropriately.
** users whose username field does not contain their username in the supported syntax "[email protected]" will have to edit that field appropriately.
** Please refer to [[Media:Configuring_Apple_iOS_Devices_for_Office365.pdf | Configuring Apple iOS Devices for Office365]] for configuration examples
** Please refer to [https://anl.box.com/s/1kp27zumxhfotqn9edqc0kbil2k07hdw Configuring Apple iOS Devices for Office365] for configuration examples
 
===== iOS 5.1.1 =====
===== iOS 5.1.1 =====
** continually prompted for password to Exchange
** continually prompted for password to Exchange
** had to delete and recreate the exchange account
** had to delete and recreate the exchange account
** left domain field blank and username in format [email protected]
** left domain field blank and username in format [email protected]
** See [[Media:Configuring_Apple_iOS_Devices_for_Office365.pdf | Configuring Apple iOS Devices for Office365]]
** See [https://anl.box.com/s/1kp27zumxhfotqn9edqc0kbil2k07hdw Configuring Apple iOS Devices for Office365]


=== Windows Mobile Devices ===
=== Windows Mobile Devices ===
* Windows RT 8.1
* Windows RT 8.1
** no warnings or changes required
** no warnings or changes required

Latest revision as of 15:44, November 2, 2017

Desktop Client Changes and Configuration Documents

Outlook on the Web

  • No issues during migration. At final cutover, Client may report "mailbox unavailable" for about 15-20 minutes
  • During this same time, client may redirect to fs.anl.gov for authentication but not accept the login
  • Both issues were resolved once the migration finishes completely.
  • Autocomplete of email addresses that aren't in the GAL doesn't work
  • If you have connectivity issues refer to the setup document Outlook on the Web Login

Outlook 2016 for Windows

  • No issues during migration. After migration completes, Client reports the following notification
    • "The Microsoft Exchange Administrator has made a change that requires you to quit and restart outlook"
  • Restarting Outlook reestablishes the connection. No client reconfiguration should be necessary
  • Occasionally, users will receive multiple login prompts while in Outlook for the first several times after migrating. This is due to Outlook having to reestablish connectivity to shared folders and calendars. Users should enter their password each time. eventually the prompts will subside.
  • If you have connectivity issues refer to the setup document Outlook for Windows Setup

Outlook 2013 for Windows

  • No issues during migration. After migration completes, Client reports the following notification
    • "The Microsoft Exchange Administrator has made a change that requires you to quit and restart outlook"
  • Restarting Outlook reestablishes the connection. No client reconfiguration should be necessary
  • Occasionally, users will receive multiple login prompts while in Outlook for the first several times after migrating. This is due to Outlook having to reestablish connectivity to shared folders and calendars. Users should enter their password each time. eventually the prompts will subside.
  • If you have connectivity issues refer to the setup document Outlook for Windows Setup

Outlook 2010 for Windows

  • NOTE: HOTFIX KB2553248 MUST BE INSTALLED OR OUTLOOK 2010 WILL NOT CONNECT TO OFFICE 365
  • No issues during migration. After migration completes, Client reports the following notification
    • "The Microsoft Exchange Administrator has made a change that requires you to quit and restart outlook"
  • Restarting Outlook restablishes the connection. No client reconfiguration should be necessary
  • Occasionally, users will receive multiple login prompts while in Outlook for the first several times after migrating. This is due to Outlook having to reestablish connectivity to shared folders and calendars. Users should enter their password each time. eventually the prompts will subside.
  • If you have connectivity issues refer to the following setup documents

Outlook 2016 for Mac

  • No issues during migration. After migration completes, Client reports the following notification. Users should "Accept" this notification and check the box not to re-prompt.
    • "Outlook was redirected to the server autodiscover-s.outlook.com to get new settings for your account"
    • you may receive this prompt more than once
  • To re-establish client connection do the following:
    • check the "Always use my response for this server" check box
    • click "Allow"
    • re-authenticate when prompted
    • if you do not receive a login prompt
      • from the outlook menu, choose preferences-->accounts
      • change your login name from anl\username to [email protected]
      • reenter your password
      • close and reopen Outlook
  • If connectivity fails change your server settings
  • If you continue to have issues, please refer to the document Outlook 2016 for Mac Setup

Outlook 2011 for Mac

  • No issues during migration. After migration completes, Client reports the following notification. Users should "Accept" this notification and check the box not to re-prompt.
    • "Outlook was redirected to the server autodiscover-s.outlook.com to get new settings for your account"
  • To re-establish client connection do the following:
    • check the "Always use my response for this server" check box
    • click "Allow"
    • re-authenticate when prompted
    • if you do not receive a login prompt
      • from the outlook menu, choose preferences-->accounts
      • change your login name from anl\username to [email protected]
      • reenter your password
      • close and reopen Outlook
  • If you continue to have issues, please refer to the document Outlook 2011 for Mac Setup

Apple Mail (Exchange Connection)

  • Tested on Sierra and El Capitan
  • No issues during migration. After migration there were no warnings, but new mail would not synch
  • Resolution is to delete and recreate the account.
  • If you have connectivity issues refer to Apple Mail (Exchange Connection)

Apple Mail (IMAP)

  • Tested on Yosemite
  • No issues during migration.
  • After migration the user receives a password prompt, but password is not accepted
  • Resolution is to delete and recreate the account using the new IMAP server settings.
  • If you have connectivity issues refer to Apple Mail (IMAP)

Apple Calendar

  • Tested on Sierra and El Capitan
  • No issues during migration. After migration there were no warnings, but new items would not synch
  • Resolution is to delete and recreate the account.
  • After recreating the account, it took some time for the initial synch to show any appointments. Apple calendar may appear blank until that synch is complete.
  • If you have connectivity issues refer to Apple Calendar setup

Thunderbird (All Operating Systems)

  • No issues during migration. After migration, received error, "Login to server mail.anl.gov failed"
  • To fix the issue, the username and server names need to be changed
    • from the "tools" menu choose "account settT
    • change username to [email protected]
    • change incoming server name to outlook.office365.com
    • change smtp (outgoing) server to smtp.office365.com
    • change user account on outgoing server to [email protected]
    • enter password when prompted
    • click retry if authentication fails
  • If the changes above do not reestablish connectivity, You'll have to delete and recreate your Thunderbird profile.
  • Please refer to Thunderbird (All Operating Systems) Setup

PINE or ALPINE

  • NOTE: BIS does not support or recommend Pine, Alpine or other open source text based mail clients, and cannot guarantee satisfactory performance with Exchange or Office365
  • in your pine.rc file make the following changes
    • any reference to mail.anl.gov should be changed to outlook.office365.com.
    • any reference to your username should be changed to the format "[email protected]". note that if your email address and username differ, this will not be the same as your email address.
    • any reference to smtp.anl.gov should be changed to smtp.office365.com
    • below are some common line entries that need to be changed
      • mail.anl.gov/ssl/novalidate-cert/user="username" to outlook.office 365.com/ssl/novalidate-cert/user="[email protected]"
      • inbox-path={mail.anl.gov/ssl/user=username}inbox to inbox-path={outlook.office365.com/ssl/[email protected]}inbox
      • smtp-server=mail.anl.gov should be changed to smtp-server=smtp.office365.com
      • default-fcc="{mail.anl.gov/ssl}Sent Items" to default-fcc="{outlook.office365.com/ssl}Sent Items"

Generic IMAP Settings

  • For Generic IMAP setup, you'll have to delete and recreate the account, using the following settings
    • change username to [email protected]
    • change incoming server name to outlook.office365.com, port 993, SSL
    • change smtp (outgoing) server to smtp.office365.com, port 587, SSL

Mobile Device Changes and Configuration Documents

Outlook Mobile App

Generic Settings

  • For Generic IMAP setup, you'll have to delete and recreate the account, using the following settings
    • change username to [email protected]
    • change incoming server name to outlook.office365.com, port 993, SSL
    • change smtp (outgoing) server to smtp.office365.com, port 587, SSL or STARTTLS (your client may require one or the other)

Android Devices

IMAP Connection

  • received "could no longer sign in" notification
  • had to change server settings
    • incoming server: outlook.office365.com
    • outgoing server: smtp.office365.com
  • If you are connecting via IMAP and have issues, refer to Configuring Android OS Devices for Office365 IMAP

Exchange (a.k.a. Activesync) Connection

4.3 jelly bean
  • error saying "email isnt responding, do you want to close it"
  • closing and reopening the mail app re-established connectivity
  • you may also have to respond to security settings update request
  • If that does not work, see Android Activesync Device Setup
4.5.x kitkat
  • error saying "couldnt log in"
  • had to remove the account through settings-->accounts-->corporate
  • recreated the account with same settings as old account. Refer to Android Activesync Device Setup
5.1.1 lollipop
  • Had to restart mail app
  • received notification in the notification list that "security policies had changed"
  • you can disregard this notification
  • If you experience issues see Android Activesync Device Setup
6.x Marshmallow

iOS Devices

IMAP Connection

  • received "Cannot Get Mail" error, indicating username and password were incorrect
  • within settings for the IMAP connectiom
  • changed incoming server to outlook.office 365.com
  • verified username was in the format [email protected]
  • changed smtp server to smtp.office365.com
  • If you are connecting via IMAP and have issues, refer to Configuring Apple iOS Devices for Office365 IMAP

Exchange (a.k.a. Activesync) Connection

iOS 8.4 and later
    • received a could not connect error initially, but did not have to reconfigure
    • device reboot re-esatblished connectivity
    • users who have "ANL" the "domain" field configured for the Exchange connection will have to clear that field
    • users whose username field does not contain their username in the supported syntax "[email protected]" will have to edit that field appropriately.
    • Please refer to Configuring Apple iOS Devices for Office365 for configuration examples
iOS 5.1.1

Windows Mobile Devices

  • Windows RT 8.1
    • no warnings or changes required
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