Email Services/Office 365 Client Documentation: Difference between revisions

From Public Wiki
Jump to navigation Jump to search
No edit summary
Line 62: Line 62:
** had to remove the account through settings-->accounts-->corporate
** had to remove the account through settings-->accounts-->corporate
** recreated the account with same settings as old account. Refer to [[Media:Configuring_Android_OS_Devices_for_Exchange_2010.pdf| Android Activesync Device Setup]]
** recreated the account with same settings as old account. Refer to [[Media:Configuring_Android_OS_Devices_for_Exchange_2010.pdf| Android Activesync Device Setup]]
* 5.0.2 adn later
* 5.0.2 lollipop and later
** Had to restart mail app
** Had to restart mail app
** If that does not work, see [[Media:Configuring_Android_OS_Devices_for_Exchange_2010.pdf| Android Activesync Device Setup]]
** If that does not work, see [[Media:Configuring_Android_OS_Devices_for_Exchange_2010.pdf| Android Activesync Device Setup]]

Revision as of 15:31, March 29, 2017

Getting to Know Office 365

Office 365 Getting Started Guide

Desktop Client Changes and Configuration Documents

Outlook 2010 or 2013 for Windows

  • NOTE: It is highly recommended that you upgrade to Outlook 2016 for Windows before moving to Office 365
  • No issues during migration. After migration completes, Client reports the following notification
    • "The Microsoft Exchange Administrator has made a change that requires you to quit and restart outlook"
  • Restarting Outlook reestablishes the connection. No client reconfiguration should be necessary
  • If you have connectivity issues refer to the following setup documents

Outlook 2016 for Windows

Outlook 2011 for Mac

  • NOTE: It is highly recommended that you upgrade to Outlook 2016 for Mac before moving to Office 365
  • No issues during migration. After migration completes, Client reports the following notification
    • "Outlook was redirected to the server autodiscover-s.outlook.com to get new settings for your account"
  • To re-establish client connection do the following:
    • check the "Always use my response for this server" check box
    • click "Allow"
  • If connectivity fails, verify your settings. Refer to the document Configuring Outlook for Mac 2011 for Exchange

Outlook 2016 for Mac

Apple Mail

  • Tested version 8.2 (OS 10.10.5)
  • No issues during migration. After migration there were no warnings, but new mail would not synch
  • Resolution is to delete and recreate the account.
  • If you have connectivity issues refer to Apple Mail Setup

Apple Calendar

  • Tested version 8.0 (OS 10.10.5)
  • No issues during migration. After migration there were no warnings, but new items would not synch
  • Resolution is to delete and recreate the account.
  • If you have connectivity issues refer to Apple Calendar and Address Book Setup

Thunderbird (All Operating Systems)

  • No issues during migration. After migration, received error, "Login to server mail.anl.gov failed"
  • To fix the issue, the username and server names need to be changed
    • change username to [email protected]
    • change incoming server name to outlook.office365.com
    • change smtp (outgoing) server to smtp.office365.com
  • If the changes above do not reestablish connectivity, refer to Configuring Thunderbird for Office 365

Mobile Device Changes and Configuration Documents

Generic Settings

  • For Generic IMAP setup, you'll have to delete and recreate the account, using the following settings
    • change username to [email protected]
    • change incoming server name to outlook.office365.com, port 993, SSL
    • change smtp (outgoing) server to smtp.office365.com, port 587, SSL

Android Devices

iOS Devices

Windows Mobile Devices

  • Windows RT 8.1
    • no warnings or changes required