Email Services/Office 365/Client Configuration Documents: Difference between revisions

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* Once your account has been migrated to Office 365, you can connect the Outlook Mobile app to your Mailbox
* Once your account has been migrated to Office 365, you can connect the Outlook Mobile app to your Mailbox
* [[Media:Configuring_the_Outlook_Mobile_App_for_Office365.pdf | Configuring the Outlook Mobile App for Office365]]
* [[Media:Configuring_the_Outlook_Mobile_App_for_Office365.pdf | Configuring the Outlook Mobile App for Office365]]
* [[Media:Connecting_the_Outlook_Mobile_App_to_your_Box_Account.pdf | Connecting the Outlook Mobile App to your Box Account]]


=== Generic Settings ===
=== Generic Settings ===

Revision as of 20:20, February 1, 2017

Desktop Client Changes and Configuration Documents

Outlook Web Client

  • No issues during migration. At final cutover, Client may report "mailbox unavailable" for about 15-20 minutes
  • During this same time, client may redirect to fs.anl.gov for authentication but not accept the login
  • Both issues were resolved once the migration finishes completely.
  • Autocomplete of email addresses that aren't in the GAL doesn't work

Outlook 2010 or 2013 for Windows

  • No issues during migration. After migration completes, Client reports the following notification
    • "The Microsoft Exchange Administrator has made a change that requires you to quit and restart outlook"
  • Restarting Outlook reestablishes the connection. No client reconfiguration should be necessary
  • Occasionally, users will receive multiple login prompts while in Outlook for the first several times after migrating. This is due to Outlook having to reestablish connectivity to shared folders and calendars. Users should enter their password each time. eventually the prompts will subside.
  • If you have connectivity issues refer to the following setup documents

Outlook 2016 for Mac

  • No issues during migration. After migration completes, Client reports the following notification. Users should "Accept" this notification and check the box not to re-prompt.
    • "Outlook was redirected to the server autodiscover-s.outlook.com to get new settings for your account"
  • To re-establish client connection do the following:
    • check the "Always use my response for this server" check box
    • click "Allow"
  • If connectivity fails change your server settings

Outlook 2011 for Mac

  • No issues during migration. After migration completes, Client reports the following notification. Users should "Accept" this notification and check the box not to re-prompt.
    • "Outlook was redirected to the server autodiscover-s.outlook.com to get new settings for your account"
  • To re-establish client connection do the following:
    • check the "Always use my response for this server" check box
    • click "Allow"
  • If connectivity fails, verify your settings. Refer to the document Configuring Outlook for Mac 2011 for Exchange

Apple Mail

  • Tested version 8.2 (OS 10.10.5)
  • No issues during migration. After migration there were no warnings, but new mail would not synch
  • Resolution is to delete and recreate the account.
  • If you have connectivity issues refer to Apple Mail Setup

Apple Calendar

  • Tested version 8.0 (OS 10.10.5)
  • No issues during migration. After migration there were no warnings, but new items would not synch
  • Resolution is to delete and recreate the account.
  • If you have connectivity issues refer to Apple Calendar and Address Book Setup

Thunderbird (All Operating Systems)

  • No issues during migration. After migration, received error, "Login to server mail.anl.gov failed"
  • To fix the issue, the username and server names need to be changed
    • change username to [email protected]
    • change incoming server name to outlook.office365.com
    • change smtp (outgoing) server to smtp.office365.com
  • If the changes above do not reestablish connectivity, You'll have to delete and recreate your Thunderbird profile. Please refer to Configuring Thunderbird for Office 365

Mobile Device Changes and Configuration Documents

Outlook Mobile App

Generic Settings

  • For Generic IMAP setup, you'll have to delete and recreate the account, using the following settings
    • change username to [email protected]
    • change incoming server name to outlook.office365.com, port 993, SSL
    • change smtp (outgoing) server to smtp.office365.com, port 587, SSL

Android Devices

iOS Devices

  • If you are connecting via IMAP and have issues, refer to Configuring Apple iOS Devices for Office365 IMAP
  • If you have ActiveSync connectivity issues refer to the notes below or refer to iOS Activesync Device Setup
  • iOS 9.02
    • received a could not connect error initially, but did not have to reconfigure
    • device reboot re-esatblished connectivity
    • users who have "ANL" the "domain" field configured for the Exchange connection will have to clear that field
    • users whose username field does not contain their username in the supported syntax "[email protected]" will have to edit that field appropriately.
    • Please refer to Configuring Apple iOS Devices for Office365 for configuration examples
  • iOS 8.4
    • received a could not connect error initially, but did not have to reconfigure
    • device reboot re-esatblished connectivity
    • users who have "ANL" the "domain" field configured for the Exchange connection will have to clear that field
    • users whose username field does not contain their username in the supported syntax "[email protected]" will have to edit that field appropriately.
    • Please refer to Configuring Apple iOS Devices for Office365 for configuration examples
  • iOS 5.1.1

Windows Mobile Devices

  • Windows RT 8.1
    • no warnings or changes required
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