Email Services/Zimbra User Documentation/Zimbra Web Client: FAQ

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How do I log in?

You can log in via the Web Interface (or Web GUI) by clicking here. You may want to bookmark this link:

https://zimbra.anl.gov

In addition to the web interface, Zimbra supports POPs, IMAPs, and MAPI for Outlook. You can find more info using these protocols with external mail clients elsewhere in this document.

Right-clicking (Linux, Windows) and option-clicking (Mac)

The Zimbra web interface is quite capable, and behaves much like a typical desktop application. Many items in the web interface will give you a menu of options if you right-click or option-click on them. If think something might have additional options or actions, try right-clicking or option-clicking on it.

How do I filter my mail?

See the Zimbra Web Client Mail Filters document at Zimbra.com.


How do I share (delegate) one of my calendars with someone?

See HOWTO Share Your Calendar.

How do I View Message Headers (Complete Message Source) for an Email I Have Received?

  • Open the message in question.
  • Select the message in the "Conversation List". The conversation list is the list of messages above the Subject line.
  • Right-click on the message and choose "Complete Source".

How do I change my From: address?

It is possible for you to change your own From: address, via your preferences page, to any of your Zimbra aliases or your full account name. If you desire to have a From: address such as [email protected] (highly recommended), please contact your Zimbra Administrator, or [email protected], to request this. Your Zimbra Administrator has the ability to set this as your "canonical address".

I've changed my From: address in preferences, why isn't it working?

If your Zimbra Administrator has specified a canonical address for your account, it will override the From: setting on your preferences page.

When I subscribe to a mailing list, it sees me as "[email protected]" instead of the Reply-To: address I specified. How do I fix this?

When you subscribe to an email list, the list management software will likely prefer the address on your "From:" line over the address on your "Reply-To:" line. See "How do I change my From: address?" elsewhere in this document for information on how this can be changed.

When I click on some attachments they open, but others do not. Why?

Your web browser may be blocking pop-ups.

Some attachments, such as a .pdf file, are typically opened by starting another application, such as Adobe Acrobat Reader. But if your attachment is a forwarded email message, Zimbra may want your browser to open it in a pop-up window.

To fix this so that you can see these attachments, look towards the top of your browser window for a notice about pop-ups being blocked. You will probably find a preferences button, or an "allow pop-ups from this site" button that you can click to resolve your issue.

How can I view a resource or location's schedule as a Calendar?

If your administrator has enabled this ability for a resource, you can add it as a Calendar on your Calendars page. To add it:

  • Right-click the word "Calendars" above your Calendar list and selectLink to shared calendar.
  • Enter the resource as name@domain. (Example: [email protected])
  • This is a read-only view. Appointments using resources should be entered by including the resource on the attendee list when adding or editing an appointment. If a resource is already booked, it will not be shown as available.

How can I add the CIS division calendar (under Sharepoint) to my Calendars?

The Sharepoint resource link that you'll want to use can be found by:

then going to the Zimbra web client and:

  • clicking the "Calendar" tab
  • clicking "Create a new calendar" at the top of the "Calendar" strip on the left
  • providing a Name and Color for the calendar, and clicking both checkboxes
  • entering the URL in your clipboard into the "URL:" text box
  • clicking "OK"

The calendar should now be visible.

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