Email Services/Office 365

This Wiki page contains basic instructions for connecting your Mail client and mobile device to Office 365 after you have been migrated from the ANL on premises Exchange Server.

What to Expect

• If a potential pilot user has delegates, all delegates MUST also be moved to Office 365 in order to retain that level of mailbox access.

• Pilot users will see an *incomplete* directory listing (GAL) - any users with their mailbox associated with a child domain account will NOT be visible to pilot users (a pilot user in Office 365 will not be able to “look up” a user with a mailbox associated with a child domain account; however, this does not prevent the pilot user from sending or receiving email to/from that user)

• Free/Busy calendar time for users with their mailbox associated with a child domain account will NOT be visible to pilot users - this does not prevent scheduling meetings, but it will be difficult

without knowing availability

• During the migration process, you should not expect any interruption in mail access or service. After your migration has completed, you may need to reconfigure your mail client or mobile device. The following documents will outline that process for the Laboratory's most frequently used mail clients and mobile devices.

• Office 365 users will not have access to Public folders. We are investigating the fix below as an option
  • https://technet.microsoft.com/en-us/library/dn249373(v=exchg.150).aspx

If you experience issues, refer to the following configuration documents or call the Service desk at 2-9999 option 2 for assistance

Getting to Know Office 365

Office 365 Getting Started Guide

Desktop Client Changes and Configuration Documents

• Office 365 Client Configuration Documents