Client and Mobile Device Configuration Changes

From Public Wiki
Jump to navigation Jump to search

Desktop Clients

CLIENT VERSION EXPERIENCE RESOLUTION
Mac OSX Mail (All Configurations) 5.2 Cannot log in after move, but can access existing mail Close and reopen the client.
Outlook 2011 for mac 14.2.3 mailbox move warning displayed, but can access existing mail Close and reopen the client.
Thunderbird 9.0.1 Cannot log in during move, but can access existing mail no changes, connection restored automatically after move
iCal (Standalone without Mac OSX Mail) 5.0.3 Can acess existing appointments, but would not synch new appointments Server names must be manually changed (internal:mail.anl.gov external:mail.anl.gov)
Outlook Web Access Multiple Browsers Mailbox move warning displayed. Cannot access mailbox Had to log back in to re-establish connectivity
Outlook 2010 - Outlook Anywhere (a.k.a. RPC/HTTP) 14.0.6112.5000 can log in and access existing mail. New messages not coming in prompted for password after move completed, which re-established the connection
Outlook 2010 - Cached Mode Enabled 14.0.6112.5000 Can log in and access existing mail. New messages not coming in Received notification to restart Outlook, which restored connectivity
Outlook 2010 - Cached Mode Disabled 14.0.6112.5000 Connection lost, cannot log in to view existing mail Outlook must be reopened, otherwise connected with no changes
Outlook 2007 - Outlook Anywhere (a.k.a. RPC/HTTP) 12.0.661.5003 (SP3) Can log in and access existing mail. New messages not coming in prompted for password after move completed, which re-established the connection
Outlook 2007 - Cached Mode Enabled 12.0.661.5003 (SP3) Can log in and access existing mail. New messages not coming in Received notification to restart Outlook, which restored connectivity
Outlook 2007 - Cached Mode Disabled 12.0.661.5003 (SP3) Connection lost, cannot log in to view existing mail Outlook must be reopened, otherwise connected with no changes

Mobile Devices

DEVICE VERSION/PROVIDER EXPERIENCE RESOLUTION
iPhone 4 5.1.1/AT&T Cannot log in to server during move Service name changed automatically. No manual intervention required
iPhone 3Gs 5.1.1/AT&T Cannot log in to server during move Service name changed automatically. Inbox had to resynch. No manual intervention required
Android OS 2.3.4 Cannot log in to server during move Server value must manually be changed from legacy.anl.gov to mail.anl.gov. In some cases,mail profile must be deleted and recreated in order to facilitate the server name change.
Android OS 4.0.4 Cannot log in to server during move Server value must manually be changed from legacy.anl.gov to mail.anl.gov. In some cases,mail profile must be deleted and recreated in order to facilitate the server name change.
Blackberry 4.5.0.81/T-Mobile No service for about 15 minutes after move completed Connection reestablished automatically.