| CLIENT
|
VERSION
|
EXPERIENCE
|
RESOLUTION
|
| Mac OSX Mail (All Configurations)
|
5.2
|
Cannot log in after move, but can access existing mail
|
Close and reopen the client.
|
| Outlook 2011 for mac
|
14.2.3
|
mailbox move warning displayed, but can access existing mail
|
Close and reopen the client.
|
| Thunderbird
|
9.0.1
|
Cannot log in during move, but can access existing mail
|
no changes, connection restored automatically after move
|
| iCal (Standalone without Mac OSX Mail)
|
5.0.3
|
Can acess existing appointments, but would not synch new appointments
|
Server names must be manually changed (internal:mail.anl.gov external:mail.anl.gov)
|
| Outlook Web Access
|
Multiple Browsers
|
Mailbox move warning displayed. Cannot access mailbox
|
Had to log back in to re-establish connectivity
|
| Outlook 2010 - Outlook Anywhere (a.k.a. RPC/HTTP)
|
14.0.6112.5000
|
can log in and access existing mail. New messages not coming in
|
prompted for password after move completed, which re-established the connection
|
| Outlook 2010 - Cached Mode Enabled
|
14.0.6112.5000
|
Can log in and access existing mail. New messages not coming in
|
Received notification to restart Outlook, which restored connectivity
|
| Outlook 2010 - Cached Mode Disabled
|
14.0.6112.5000
|
Connection lost, cannot log in to view existing mail
|
Outlook must be reopened, otherwise connected with no changes
|
| Outlook 2007 - Outlook Anywhere (a.k.a. RPC/HTTP)
|
12.0.661.5003 (SP3)
|
Can log in and access existing mail. New messages not coming in
|
prompted for password after move completed, which re-established the connection
|
| Outlook 2007 - Cached Mode Enabled
|
12.0.661.5003 (SP3)
|
Can log in and access existing mail. New messages not coming in
|
Received notification to restart Outlook, which restored connectivity
|
| Outlook 2007 - Cached Mode Disabled
|
12.0.661.5003 (SP3)
|
Connection lost, cannot log in to view existing mail
|
Outlook must be reopened, otherwise connected with no changes
|