Client and Mobile Device Configuration Changes

The following tables list our most common E-mail desktop clients and mobile devices, along with a brief description of what you may expect to experience after your mailbox has been moved from Exchange 2007 to Exchange 2010. In many cases no action is required. In some cases, a simple closing and re-opening of the application or reboot of the mobile device resolves any issues. There are a few cases, most notably with some Android devices, that a configuration change is necessary. Descriptions of those changes, when necessary are listed below.

If you are having issues connecting your desktop or Mobile device to your mailbox after it has been moved to the exchange 2010 servers, please reference these tables for a possible fix. If, after attempting these fix recommendations, you are still having connectivity issues, please call the helpdesk at 2-9999 option 2 for assistance.

Desktop Clients

CLIENT	VERSION	EXPERIENCE	RESOLUTION
Mac OSX Mail (All Configurations)	5.2	Cannot log in after move, but can access existing mail	Closing and reopening the client reestablished connectivity in most cases. Some users reported the need to change the internal and external server names from legacy.anl.gov to mail.anl.gov
Outlook 2011 for mac	14.2.3	mailbox move warning displayed, but can access existing mail	Close and reopen the client.
Thunderbird	9.0.1	Cannot log in during move, but can access existing mail	no changes, connection restored automatically after move
iCal (Standalone without Mac OSX Mail)	5.0.3	Can acess existing appointments, but would not synch new appointments	Server names must be manually changed (internal:mail.anl.gov external:mail.anl.gov)
Outlook Web Access	Multiple Browsers	Mailbox move warning displayed. Cannot access mailbox	Had to log back in to re-establish connectivity
Outlook 2010 - Outlook Anywhere (a.k.a. RPC/HTTP)	14.0.6112.5000	can log in and access existing mail. New messages not coming in	prompted for password after move completed, which re-established the connection
Outlook 2010 - Cached Mode Enabled	14.0.6112.5000	Can log in and access existing mail. New messages not coming in	Received notification to restart Outlook, which restored connectivity
Outlook 2010 - Cached Mode Disabled	14.0.6112.5000	Connection lost, cannot log in to view existing mail	Outlook must be reopened, otherwise connected with no changes
Outlook 2007 - Outlook Anywhere (a.k.a. RPC/HTTP)	12.0.661.5003 (SP3)	Can log in and access existing mail. New messages not coming in	prompted for password after move completed, which re-established the connection
Outlook 2007 - Cached Mode Enabled	12.0.661.5003 (SP3)	Can log in and access existing mail. New messages not coming in	Received notification to restart Outlook, which restored connectivity
Outlook 2007 - Cached Mode Disabled	12.0.661.5003 (SP3)	Connection lost, cannot log in to view existing mail	Outlook must be reopened, otherwise connected with no changes

Mobile Devices

DEVICE	VERSION/PROVIDER	EXPERIENCE	RESOLUTION
iPhone 3Gs	5.1.1	Cannot log in to server during move	Server name changed automatically. Inbox had to resynch. No manual intervention required
iPhone 3Gs	6.0.0	Cannot log in to server during move	Server name changed automatically. Inbox had to resynch. No manual intervention required
iPhone 4	5.1.1	Cannot log in to server during move	Service name changed automatically. No manual intervention required
iPad	6.0	Cannot log in to server during move	Service name changed automatically. No manual intervention required
Android OS	2.2.1 (Froyo)	Cannot log in to server during move	Server value must manually be changed from legacy.anl.gov to mail.anl.gov. In some cases,mail profile must be deleted and recreated in order to facilitate the server name change.
Android OS	2.3.4	Cannot log in to server during move	Server value must manually be changed from legacy.anl.gov to mail.anl.gov. In some cases,mail profile must be deleted and recreated in order to facilitate the server name change.
Android OS	2.3.6 (Samsung Galaxy S II)	Cannot log in to server during move	Server value must manually be changed from legacy.anl.gov to mail.anl.gov. In some cases,mail profile must be deleted and recreated in order to facilitate the server name change. Also, in some cases, an additional notification must be accepted. This can be found in the "Notifications" section, which is accessible from the menu button.
Android OS	4.0.4	Cannot log in to server during move	Some users did not need to make a configuration change. For others, the server value needed to manually be changed from legacy.anl.gov to mail.anl.gov. In some cases, mail profile must be deleted and recreated in order to facilitate the server name change.
Android OS	4.1.0 (Jelly Bean)	Cannot log in to server during move	Server name changed automatically. No manual intervention required
Blackberry	4.5.0.81	No service for about 15 minutes after move completed	Connection reestablished automatically.