Email Services/Office 365 Client Documentation: Difference between revisions

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=== Getting to Know Office 365 ===
[https://technet.microsoft.com/en-us/library/jj871004.aspx Office 365 Getting Started Guide]


=== Desktop Client Changes and Configuration Documents ===
==== Outlook 2010 or 2013 for Windows ====
* <b> NOTE: It is highly recommended that you upgrade to Outlook 2016 for Windows before moving to Office 365</b>
* No issues during migration. After migration completes, Client reports the following notification
** "The Microsoft Exchange Administrator has made a change that requires you to quit and restart outlook"
* Restarting Outlook reestablishes the connection. No client reconfiguration should be necessary
* If you have connectivity issues refer to the following setup documents
** [[Media:Configuring_Outlook_2010_for_Exchange_2010_-_Automatic_Setup.pdf | Outlook 2010 Automatic Setup]]
** [[Media:Configuring_Outlook_2010_for_Exchange_2010_-_Manual_Setup.pdf | Outlook 2010 Manual Setup]]
==== Outlook 2016 for Windows ====
==== Outlook 2011 for Mac ====
* <b> NOTE: It is highly recommended that you upgrade to Outlook 2016 for Mac before moving to Office 365</b>
* No issues during migration. After migration completes, Client reports the following notification
** "Outlook was redirected to the server autodiscover-s.outlook.com to get new settings for your account"
* To re-establish client connection do the following:
** check the "Always use my response for this server" check box
** click "Allow"
* If connectivity fails, verify your settings. Refer to the document [[Media:Configuring_Outlook_for_Mac_2011_for_Exchange_2010.pdf|Configuring Outlook for Mac 2011 for Exchange]]
==== Outlook 2016 for Mac ====
==== Apple Mail ====
* Tested version 8.2 (OS 10.10.5)
* No issues during migration. After migration there were no warnings, but new mail would not synch
* Resolution is to delete and recreate the account.
* If you have connectivity issues refer to[[Media:Configuring_Mac_OSX_Mail_for_Exchange_2010.pdf | Apple Mail Setup]]
==== Apple Calendar ====
* Tested version 8.0 (OS 10.10.5)
* No issues during migration. After migration there were no warnings, but new items would not synch
* Resolution is to delete and recreate the account.
* If you have connectivity issues refer to[[Media:Configuring_iCal_and_Mac_Address_Book_for_Exchange_2010.pdf | Apple Calendar and Address Book Setup]]
==== Thunderbird (All Operating Systems) ====
* No issues during migration. After migration, received error, "Login to server mail.anl.gov failed"
* To fix the issue, the username and server names need to be changed
** change username to [email protected]
** change incoming server name to outlook.office365.com
** change smtp (outgoing) server to smtp.office365.com
* If the changes above do not reestablish connectivity, refer to [[Media:Configuring_Thunderbird_for_Windows_for_Office365.pdf | Configuring Thunderbird for Office 365]]
=== Mobile Device Changes and Configuration Documents ===
==== Generic Settings ====
* For Generic IMAP setup, you'll have to delete and recreate the account, using the following settings
** change username to [email protected]
** change incoming server name to outlook.office365.com, port 993, SSL
** change smtp (outgoing) server to smtp.office365.com, port 587, SSL
==== Android Devices ====
* If you are connecting via IMAP and have issues, refer to [[Media:Configuring_Android_OS_Devices_for_Office365_IMAP.pdf| Configuring Android OS Devices for Office365 IMAP]]
* If you have ActiveSync connectivity issues refer to the notes below or refer to [[Media:Configuring_Android_OS_Devices_for_Exchange_2010.pdf| Android Activesync Device Setup]]
* 4.3 jelly bean
** error saying "couldnt log in"
** had to remove the account through mail app--->settings, then highlight the account name and choose "remove account" from resulting menu
** recreated the account with same settings as old account. Refer to [[Media:Configuring_Android_OS_Devices_for_Exchange_2010.pdf| Android Activesync Device Setup]]
** had to respond to security settings update request
* 4.4.4 kitkat
** error saying "couldnt log in"
** had to remove the account through settings-->accounts-->corporate
** recreated the account with same settings as old account. Refer to [[Media:Configuring_Android_OS_Devices_for_Exchange_2010.pdf| Android Activesync Device Setup]]
* 5.0.2 adn later
** Had to restart mail app
** If that does not work, see [[Media:Configuring_Android_OS_Devices_for_Exchange_2010.pdf| Android Activesync Device Setup]]
==== iOS Devices ====
* If you are connecting via IMAP and have issues, refer to [[Media:Configuring_Apple_iOS_Devices_for_Office365_IMAP.pdf| Configuring Apple iOS Devices for Office365 IMAP]]
* If you have ActiveSync connectivity issues refer to the notes below or refer to [[Media:Configuring_Apple_iOS_Devices_for_Office365.pdf| iOS Activesync Device Setup]]
* iOS 8,9 and 10
** received a could not connect error initially, but did not have to reconfigure
** device reboot re-esatblished connectivity
** users who have "ANL" the "domain" field configured for the Exchange connection will have to clear that field
** users whose username field does not contain their username in the supported syntax "[email protected]" will have to edit that field appropriately.
** Please refer to [[Media:Configuring_Apple_iOS_Devices_for_Office365.pdf | Configuring Apple iOS Devices for Office365]] for configuration examples
* iOS 5.1.1
** continually prompted for password to Exchange
** had to delete and recreate the exchange account
** left domain field blank and username in format [email protected]
** See [[Media:Configuring_Apple_iOS_Devices_for_Office365.pdf | Configuring Apple iOS Devices for Office365]]
==== Windows Mobile Devices ====
* Windows RT 8.1
** no warnings or changes required

Latest revision as of 15:44, November 2, 2017

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