Email Services/Office 365 Client Documentation: Difference between revisions

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This Wiki page contains basic instructions for connecting your Mail client and mobile device to Office 365 after you have been migrated from the ANL on premises Exchange Server.


=== What to Expect ===
During the migration process, you should not expect any interruption in mail access or service. After your migration has completed, you may need to reconfigure your mail client or mobile device. The following documents will outline that process for the Laboratory's most frequently used mail clients and mobile devices.
If you experience issues, refer to the following configuration documents or call the Service desk at 2-9999 option 2 for assistance
=== Desktop Client Changes and Configuration Documents ===
==== Outlook 2010 or 2013 for Windows ====
* No issues during migration. After migration completes, Client reports the following notification
** "The Microsoft Exchange Administrator has made a change that requires you to quit and restart outlook"
* Restarting Outlook reestablishes the connection. No client reconfiguration should be necessary
* If you have connectivity issues refer to the following setup documents
** [[Media:Configuring_Outlook_2010_for_Exchange_2010_-_Automatic_Setup.pdf | Outlook 2010 Automatic Setup]]
** [[Media:Configuring_Outlook_2010_for_Exchange_2010_-_Manual_Setup.pdf | Outlook 2010 Manual Setup]]
==== Apple Mail ====
* Tested version 8.2 (OS 10.10.5)
* No issues during migration. After migration there were no warnings, but new mail would not synch
* Resolution is to delete and recreate the account.
* If you have connectivity issues refer to[[Media:Configuring_Mac_OSX_Mail_for_Exchange_2010.pdf | Apple Mail Setup]]
==== Apple Calendar ====
* Tested version 8.0 (OS 10.10.5)
* No issues during migration. After migration there were no warnings, but new items would not synch
* Resolution is to delete and recreate the account.
* If you have connectivity issues refer to[[Media:Configuring_Mac_OSX_Mail_for_Exchange_2010.pdf | Apple Mail Setup]]

Latest revision as of 15:44, November 2, 2017

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