Client and Mobile Device Configuration Changes: Difference between revisions
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| Line 85: | Line 85: | ||
| Cannot log in to server during move | | Cannot log in to server during move | ||
| Server value must manually be changed from legacy.anl.gov to mail.anl.gov. In some cases,mail profile must be deleted and recreated in order to facilitate the server name change. | | Server value must manually be changed from legacy.anl.gov to mail.anl.gov. In some cases,mail profile must be deleted and recreated in order to facilitate the server name change. | ||
|- | |||
| Android OS | | Android OS | ||
| 4.0.4 | | 4.0.4 | ||
Revision as of 16:36, October 11, 2012
Desktop Clients
| CLIENT | VERSION | EXPERIENCE | RESOLUTION |
|---|---|---|---|
| Mac OSX Mail (All Configurations) | 5.2 | Cannot log in after move, but can access existing mail | Close and reopen the client. |
| Outlook 2011 for mac | 14.2.3 | mailbox move warning displayed, but can access existing mail | Close and reopen the client. |
| Thunderbird | 9.0.1 | Cannot log in during move, but can access existing mail | no changes, connection restored automatically after move |
| iCal (Standalone without Mac OSX Mail) | 5.0.3 | Can acess existing appointments, but would not synch new appointments | Server names must be manually changed (internal:mail.anl.gov external:mail.anl.gov) |
| Outlook Web Access | Multiple Browsers | Mailbox move warning displayed. Cannot access mailbox | Had to log back in to re-establish connectivity |
| Outlook 2010 - Outlook Anywhere (a.k.a. RPC/HTTP) | 14.0.6112.5000 | can log in and access existing mail. New messages not coming in | prompted for password after move completed, which re-established the connection |
| Outlook 2010 - Cached Mode Enabled | 14.0.6112.5000 | Can log in and access existing mail. New messages not coming in | Received notification to restart Outlook, which restored connectivity |
| Outlook 2010 - Cached Mode Disabled | 14.0.6112.5000 | Connection lost, cannot log in to view existing mail | Outlook must be reopened, otherwise connected with no changes |
| Outlook 2007 - Outlook Anywhere (a.k.a. RPC/HTTP) | 12.0.661.5003 (SP3) | Can log in and access existing mail. New messages not coming in | prompted for password after move completed, which re-established the connection |
| Outlook 2007 - Cached Mode Enabled | 12.0.661.5003 (SP3) | Can log in and access existing mail. New messages not coming in | Received notification to restart Outlook, which restored connectivity |
| Outlook 2007 - Cached Mode Disabled | 12.0.661.5003 (SP3) | Connection lost, cannot log in to view existing mail | Outlook must be reopened, otherwise connected with no changes |
Mobile Devices
| DEVICE | VERSION/PROVIDER | EXPERIENCE | RESOLUTION |
|---|---|---|---|
| iPhone 4 | 5.1.1/AT&T | Cannot log in to server during move | Service name changed automatically. No manual intervention required |
| iPhone 3Gs | 5.1.1/AT&T | Cannot log in to server during move | Service name changed automatically. Inbox had to resynch. No manual intervention required |
| Android OS | 2.3.4 | Cannot log in to server during move | Server value must manually be changed from legacy.anl.gov to mail.anl.gov. In some cases,mail profile must be deleted and recreated in order to facilitate the server name change. |
| Android OS | 4.0.4 | Cannot log in to server during move | Server value must manually be changed from legacy.anl.gov to mail.anl.gov. In some cases,mail profile must be deleted and recreated in order to facilitate the server name change. |
| Blackberry | 4.5.0.81/T-Mobile | No service for about 15 minutes after move completed | Connection reestablished automatically. |