Client and Mobile Device Configuration Changes - Revision history

Czaluzec: /* Mobile Devices */

2012-10-18T15:15:49Z

Mobile Devices

← Older revision		Revision as of 15:15, October 18, 2012
Line 104:		Line 104:
	\| Cannot log in to server during move		\| Cannot log in to server during move
	\| Server value must manually be changed from legacy.anl.gov to mail.anl.gov. In some cases,mail profile must be deleted and recreated in order to facilitate the server name change.		\| Server value must manually be changed from legacy.anl.gov to mail.anl.gov. In some cases,mail profile must be deleted and recreated in order to facilitate the server name change.
			\|-
			\| Android OS
			\| 2.3.6 (Samsung Galaxy S II)
			\| Cannot log in to server during move
			\| Server value must manually be changed from legacy.anl.gov to mail.anl.gov. In some cases,mail profile must be deleted and recreated in order to facilitate the server name change. Also, in some cases, an additional notification must be accepted. This can be found in the "Notifications" section, which is accessible from the menu button.
	\|-		\|-
	\| Android OS		\| Android OS

Czaluzec: /* Mobile Devices */

2012-10-17T17:00:32Z

Mobile Devices

← Older revision		Revision as of 17:00, October 17, 2012
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	\| 4.0.4		\| 4.0.4
	\| Cannot log in to server during move		\| Cannot log in to server during move
	\| ~~Server~~ value ~~may need~~ to manually be changed from legacy.anl.gov to mail.anl.gov. In some cases, mail profile must be deleted and recreated in order to facilitate the server name change.		\| Some users did not need to make a configuration change. For others, the server value needed to manually be changed from legacy.anl.gov to mail.anl.gov. In some cases, mail profile must be deleted and recreated in order to facilitate the server name change.
	\|-		\|-
	\| Android OS		\| Android OS

Czaluzec: /* Mobile Devices */

2012-10-17T14:54:03Z

Mobile Devices

← Older revision		Revision as of 14:54, October 17, 2012
Line 108:		Line 108:
	\| 4.0.4		\| 4.0.4
	\| Cannot log in to server during move		\| Cannot log in to server during move
	\| Server value ~~must~~ manually be changed from legacy.anl.gov to mail.anl.gov. In some cases,mail profile must be deleted and recreated in order to facilitate the server name change.		\| Server value may need to manually be changed from legacy.anl.gov to mail.anl.gov. In some cases, mail profile must be deleted and recreated in order to facilitate the server name change.
	\|-		\|-
	\| Android OS		\| Android OS

Czaluzec: /* Desktop Clients */

2012-10-17T14:53:24Z

Desktop Clients

← Older revision		Revision as of 14:53, October 17, 2012
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	\| 5.2		\| 5.2
	\| Cannot log in after move, but can access existing mail		\| Cannot log in after move, but can access existing mail
	\| Closing and reopening the client reestablished connectivity in most cases. Some users reported the need to change the ~~Exchange~~ server ~~name~~ from legacy.anl.gov to mail.anl.gov		\| Closing and reopening the client reestablished connectivity in most cases. Some users reported the need to change the internal and external server names from legacy.anl.gov to mail.anl.gov
	\|-		\|-
	\| Outlook 2011 for mac		\| Outlook 2011 for mac

Czaluzec: /* Desktop Clients */

2012-10-17T14:51:53Z

Desktop Clients

← Older revision		Revision as of 14:51, October 17, 2012
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	\| 5.2		\| 5.2
	\| Cannot log in after move, but can access existing mail		\| Cannot log in after move, but can access existing mail
	\| ~~Close~~ and ~~reopen~~ the client.		\| Closing and reopening the client reestablished connectivity in most cases. Some users reported the need to change the Exchange server name from legacy.anl.gov to mail.anl.gov
	\|-		\|-
	\| Outlook 2011 for mac		\| Outlook 2011 for mac

Czaluzec: /* Mobile Devices */

2012-10-17T14:31:06Z

Mobile Devices

← Older revision		Revision as of 14:31, October 17, 2012
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	\|-		\|-
	\| Blackberry		\| Blackberry
	\| 4.5.0.81~~/T-Mobile~~		\| 4.5.0.81
	\| No service for about 15 minutes after move completed		\| No service for about 15 minutes after move completed
	\| Connection reestablished automatically.		\| Connection reestablished automatically.
	\|}		\|}

Czaluzec: /* Mobile Devices */

2012-10-17T14:30:33Z

Mobile Devices

← Older revision		Revision as of 14:30, October 17, 2012
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	! RESOLUTION		! RESOLUTION
	\|-		\|-
	\| iPhone 4		\| iPhone 3Gs
	\| 5.1.1~~/AT&T~~		\| 5.1.1
	\| Cannot log in to server during move		\| Cannot log in to server during move
	\| ~~Service~~ name changed automatically. No manual intervention required		\| Server name changed automatically. Inbox had to resynch. No manual intervention required
	\|-		\|-
	\| iPhone 3Gs		\| iPhone 3Gs
	\| 5.1.~~1/AT&T~~		\| 6.0.0
	\| Cannot log in to server during move		\| Cannot log in to server during move
	\| Server name changed automatically. Inbox had to resynch. No manual intervention required		\| Server name changed automatically. Inbox had to resynch. No manual intervention required
			\|-
			\| iPhone 4
			\| 5.1.1
			\| Cannot log in to server during move
			\| Service name changed automatically. No manual intervention required
	\|-		\|-
	\| iPad		\| iPad

Czaluzec: /* Mobile Devices */

2012-10-17T14:12:10Z

Mobile Devices

← Older revision		Revision as of 14:12, October 17, 2012
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	\|-		\|-
	\| Android OS		\| Android OS
	\| 2.3.4		\| 2.2.1 (Froyo)
	\| Cannot log in to server during move		\| Cannot log in to server during move
	\| Server value must manually be changed from legacy.anl.gov to mail.anl.gov. In some cases,mail profile must be deleted and recreated in order to facilitate the server name change.		\| Server value must manually be changed from legacy.anl.gov to mail.anl.gov. In some cases,mail profile must be deleted and recreated in order to facilitate the server name change.
	\|-		\|-
	\| Android OS		\| Android OS
	\| 2.2.~~1 (Froyo)~~		\| 2.3.4
	\| Cannot log in to server during move		\| Cannot log in to server during move
	\| Server value must manually be changed from legacy.anl.gov to mail.anl.gov. In some cases,mail profile must be deleted and recreated in order to facilitate the server name change.		\| Server value must manually be changed from legacy.anl.gov to mail.anl.gov. In some cases,mail profile must be deleted and recreated in order to facilitate the server name change.
Line 106:		Line 106:
	\|-		\|-
	\| Android OS		\| Android OS
	\| 4.1.0~~/US Cellular~~		\| 4.1.0 (Jelly Bean)
	\| Cannot log in to server during move		\| Cannot log in to server during move
	\| Server name changed automatically. No manual intervention required		\| Server name changed automatically. No manual intervention required

Czaluzec at 14:09, October 17, 2012

2012-10-17T14:09:35Z

← Older revision		Revision as of 14:09, October 17, 2012
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	The following tables list our most common E-mail desktop clients and mobile devices, along with a brief description of what you may expect to experience after your mailbox has been moved from Exchange 2007 to Exchange 2010. In ~~most~~ cases, no action ~~at all~~, or a simple closing and re-opening of the application or reboot of the ~~phone~~ resolves any issues. There are a few cases, most notably with some Android devices, that a configuration change is necessary.		The following tables list our most common E-mail desktop clients and mobile devices, along with a brief description of what you may expect to experience after your mailbox has been moved from Exchange 2007 to Exchange 2010. In many cases no action is required. In some cases, a simple closing and re-opening of the application or reboot of the mobile device resolves any issues. There are a few cases, most notably with some Android devices, that a configuration change is necessary. Descriptions of those changes, when necessary are listed below.

	If you are having issues connecting your desktop or Mobile device to your mailbox after it has been moved to the exchange 2010 servers, please reference these tables for a possible fix. If, after attempting these fix recommendations, you are still having connectivity issues, please call the helpdesk at 2-9999 option 2 for assistance.		If you are having issues connecting your desktop or Mobile device to your mailbox after it has been moved to the exchange 2010 servers, please reference these tables for a possible fix. If, after attempting these fix recommendations, you are still having connectivity issues, please call the helpdesk at 2-9999 option 2 for assistance.

Czaluzec at 14:07, October 17, 2012

2012-10-17T14:07:54Z

← Older revision		Revision as of 14:07, October 17, 2012
Line 1:		Line 1:
			The following tables list our most common E-mail desktop clients and mobile devices, along with a brief description of what you may expect to experience after your mailbox has been moved from Exchange 2007 to Exchange 2010. In most cases, no action at all, or a simple closing and re-opening of the application or reboot of the phone resolves any issues. There are a few cases, most notably with some Android devices, that a configuration change is necessary.

			If you are having issues connecting your desktop or Mobile device to your mailbox after it has been moved to the exchange 2010 servers, please reference these tables for a possible fix. If, after attempting these fix recommendations, you are still having connectivity issues, please call the helpdesk at 2-9999 option 2 for assistance.

	== Desktop Clients ==		== Desktop Clients ==
	{\| class="wikitable" border=1		{\| class="wikitable" border=1