HPC/Support

Review the FAQ list

For frequently asked questions regarding the Carbon HPC system, review Frequently Asked Questions to find answers.

Compose a support request for CNM HPC

If your question is not answered in the FAQ, choose one of the following to get help:

• Submit online – Log in with your regular Argonne/Carbon username and password.
• Make sure you included the error message that prompted your request.
• Review and if needed edit the Subject to match your question.
• Submit.

Receiving support

When you get our support response:

• Carefully read it.
• Follow all instructions and answer all questions.
• For account- and password-related issues: it may take several hours for changes to take effect. If your initial attempt fails, wait at least that long before retrying.

Additional considerations

To help us diagnose a problem:

• Read How to Report Bugs Effectively, by Simon Tatham, programmer.
• For deeper reading, consider How To Ask Questions The Smart Way, by Eric S. Raymond, open source pioneer.