HPC/Support: Difference between revisions

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== Compose a support request for CNM HPC==
== Compose a support request for CNM HPC==
If your question is not answered in the FAQ: <!-- , choose one of the following to get help: -->
If your question is not answered in the FAQ: <!-- , choose one of the following to get help: -->
* [https://argonne.service-now.com/self_service/request_detail.do?sysparm_document_key=sc_cat_item,4e37eb5b13199f0016ff33228144b036 '''Submit a support request''']  – Log in with your regular Argonne/Carbon username and password.
* [https://argonne.service-now.com/self_service/request_detail.do?sysparm_document_key=sc_cat_item,4e37eb5b13199f0016ff33228144b036 '''Submit a support request''']  – Log in with your regular Argonne username and password (same as on Carbon).
<!-- * [mailto:[email protected]?subject=CNM%20HPC%20issue Send an email to [email protected]]
<!-- * [mailto:[email protected]?subject=CNM%20HPC%20issue Send an email to [email protected]]



Revision as of 17:30, October 25, 2018

Review the FAQ list

For frequently asked questions regarding the Carbon HPC system, review Frequently Asked Questions to find answers.

Compose a support request for CNM HPC

If your question is not answered in the FAQ:

  • Submit a support request – Log in with your regular Argonne username and password (same as on Carbon).
  • Make sure you included the error message that prompted your request.
  • Review and if needed edit the Subject to match your question.
  • Submit.

Receiving support

When you get our support response:

  • Carefully read it.
  • Follow all instructions and answer all questions.
  • For account- and password-related issues: it may take several hours for changes to take effect. If your initial attempt fails, wait at least that long before retrying.

Additional considerations

To help us diagnose a problem: