HPC/Support: Difference between revisions

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== Frequently Asked Questions ==
== Frequently Asked Questions ==
See '''[[HPC/FAQ | Frequently Asked Questions]]]''' for most answers.
See '''[[HPC/FAQ | Frequently Asked Questions]]''' for most answers.


== Request Suppport ==
== Request Suppport ==

Revision as of 22:01, September 5, 2014

Frequently Asked Questions

See Frequently Asked Questions for most answers.

Request Suppport

If your question is not answered by the FAQ, follow these sections.

Sending a support request

Send mail to [email protected].

  • Choose an appropriate subject line. (Do not merely hit "Reply" on a previous unrelated message.)
  • Be as specific as possible – make sure your request includes the following:
    • The command you were trying to run or the menu item you chose.
    • The exact error message you get. Copy & Paste the message text, or take a screenshot and attach it to your mail.
    • For PBS jobs: The job number and the working directory of the job.
  • Review your subject line before you submit the message.

Receiving support

When you get our support response:

  • Carefully read it.
  • Follow all instructions and answer all questions.
  • For account- and password-related issues: it may take several hours for changes to take effect. If your initial attempt fails, wait at least that long before retrying.

Additional considerations

To help us diagnose a problem: