HPC/FAQ

How to report a problem

• Send mail to [email protected]

Consider the following advice:

• Read http://www.catb.org/~esr/faqs/smart-questions.html
• Read http://www.chiark.greenend.org.uk/~sgtatham/bugs.html

Report network and connectivity issues

Include the following:

1. Your operating system and version.
2. The software name and version you use to connect (e.g. SSH or VNC).
3. The command you are trying to run.
4. The error message you get (Copy & Paste the message text, or take a screenshot)

Ask for software

• Check if the software is already available on Carbon.
  • Consult Application Catalog right here.
  • Or on the Carbon command line:

module avail
module -l avail 2>&1 | less

The second form gives you browsable output.

• State a reason for the request.
• Describe the problem you are trying to solve.
• Provide relevant URLs.