HPC/Support
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Frequently Asked Questions
See Frequently Asked Questions for most answers.
Request Suppport
If your question is not answered by the FAQ, follow these sections.
Sending a support request
Send mail to [email protected].
- Choose an appropriate subject line. (Do not merely hit "Reply" on a previous unrelated message.)
- Be as specific as possible – make sure your request includes the following:
- The command you were trying to run or the menu item you chose.
- The exact error message you get. Copy & Paste the message text, or take a screenshot and attach it to your mail.
- For PBS jobs: The job number and the working directory of the job.
- Review your subject line before you submit the message.
Receiving support
When you get our support response:
- Carefully read it.
- Follow all instructions and answer all questions.
- For account- and password-related issues: it may take several hours for changes to take effect. If your initial attempt fails, wait at least that long before retrying.
Additional considerations
To help us diagnose a problem:
- Read How to Report Bugs Effectively, by Simon Tatham, programmer.
- For deeper reading, consider How To Ask Questions The Smart Way, by Eric S. Raymond, open source pioneer.