HPC/Applications/atk/License troubleshooting on Windows

1. Open a Windows command prompt.
2. Run The following commands exactly as shown:

   set LMX_EXTENDEDLOG=C:\Temp\lmx.log

   set > %LMX_EXTENDEDLOG%

   You can select and Copy the string from here and Paste it into the Command Prompt window from the right-click context menu.

3. Run this command, adapting it to the path you installed ATK under:

   C:\"Program Files (x86)"\QuantumWise\atk-12.2.2\vnl\bin\vnl.exe

   It will take a few seconds for the command to start.

   Note: Do not start VNL by clicking on its icon in Explorer or its desktop shortcut.

4. Move any VNL windows away from the command prompt window.
5. Take a screenshot of your entire screen.

   Use Save Snip, Save As to produce an image file.

6. Close VNL.
7. In the Windows Explorer, navigate to the C:\Temp directory.
8. Send by email the lmx.log file and the screenshot from step (5)