HPC/Support: Difference between revisions

Revision as of 17:30, October 25, 2018

For frequently asked questions regarding the Carbon HPC system, review Frequently Asked Questions to find answers.

If your question is not answered in the FAQ:

Submit a support request – Log in with your regular Argonne username and password (same as on Carbon).
Make sure you included the error message that prompted your request.
Review and if needed edit the Subject to match your question.
Submit.

When you get our support response:

Carefully read it.
Follow all instructions and answer all questions.
For account- and password-related issues: it may take several hours for changes to take effect. If your initial attempt fails, wait at least that long before retrying.

To help us diagnose a problem:

@@ Line 4: / Line 4: @@
 == Compose a support request for CNM HPC==
 If your question is not answered in the FAQ: <!-- , choose one of the following to get help: -->
-* [https://argonne.service-now.com/self_service/request_detail.do?sysparm_document_key=sc_cat_item,4e37eb5b13199f0016ff33228144b036 '''Submit a support request''']  – Log in with your regular Argonne/Carbon username and password.
+* [https://argonne.service-now.com/self_service/request_detail.do?sysparm_document_key=sc_cat_item,4e37eb5b13199f0016ff33228144b036 '''Submit a support request''']  – Log in with your regular Argonne username and password (same as on Carbon).
 <!-- * [mailto:[email protected]?subject=CNM%20HPC%20issue Send an email to [email protected]]