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| == Frequently Asked Questions ==
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| See '''[[HPC/FAQ | Frequently Asked Questions]]''' for most answers.
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| == Request Suppport ==
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| If your question is not answered by the [[HPC/FAQ|FAQ]], follow these sections.
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| === Sending a support request ===
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| * Choose an appropriate subject line. (Do not merely hit "Reply" on a previous unrelated message.)
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| * Be as '''specific as possible''' – make sure your request includes the following:
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| ** The ''command'' you were trying to run or the menu item you chose.
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| ** The ''exact error message'' you get. Copy & Paste the message text, or take a screenshot and attach it to your mail.
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| ** For PBS jobs: The ''job number'' and the ''working directory'' of the job.
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| * Review your '''subject line''' before you submit the message.
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| === Receiving support ===
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| When you get our support response:
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| * Carefully read it.
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| * Follow all instructions and answer all questions.
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| * For account- and password-related issues: it may take several hours for changes to take effect. If your initial attempt fails, wait at least that long before retrying.
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| === Additional considerations ===
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| To help us diagnose a problem:
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| * Read [http://www.chiark.greenend.org.uk/~sgtatham/bugs.html How to Report Bugs Effectively], by [http://www.chiark.greenend.org.uk/~sgtatham/ Simon Tatham], programmer.<!-- of [http://www.chiark.greenend.org.uk/~sgtatham/putty/ PuTTY] fame. -->
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| * For deeper reading, consider [http://www.catb.org/~esr/faqs/smart-questions.html How To Ask Questions The Smart Way], by [http://en.wikipedia.org/wiki/Eric_S._Raymond Eric S. Raymond], open source pioneer.
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| <!-- * Also, the [http://mywiki.wooledge.org/XyProblem X-Y Problem] (mostly for programming-related tasks). -->
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