HPC/FAQ: Difference between revisions
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== "I cannot log in" == | == "I cannot log in" == | ||
# Make sure you connect to the | # Make sure you connect to the correct ''host names'', namely '''mega.cnm.anl.gov''' for the SSH gateway and '''clogin.cnm.anl.gov''' when onsite. Do not use "carbon". | ||
#* Access to mega requires an active proposal. Access will be disabled 6 weeks after your last active proposal expired. | #* Access to mega requires an active proposal. Access will be disabled 6 weeks after your last active proposal expired. | ||
#* Users who are non-US citizens require a current visa for access. On expiration, your Argonne login will be disabled, possibly in the mddle of a proposal lifetime, and you may suddenly find you can no longer access mega. Review and renew your details at https://beam.aps.anl.gov/pls/apsweb/ufr_main_pkg.usr_start_page . | #* Users who are non-US citizens require a current visa for access. On expiration, your Argonne login will be disabled, possibly in the mddle of a proposal lifetime, and you may suddenly find you can no longer access mega. Review and renew your details at https://beam.aps.anl.gov/pls/apsweb/ufr_main_pkg.usr_start_page . | ||
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# To have your password reset, email the [http://nano.anl.gov/contact_us.html CNM User Office], at [mailto:[email protected] [email protected]]. | # To have your password reset, email the [http://nano.anl.gov/contact_us.html CNM User Office], at [mailto:[email protected] [email protected]]. | ||
# It may take about 1–3 hours for a proposal to be recognized as active again on mega. | # It may take about 1–3 hours for a proposal to be recognized as active again on mega. | ||
# Carefully re-read [[HPC/Network Access]], and follow the instructions for your platform. | |||
== "I'd like to use program X" == | == "I'd like to use program X" == | ||
Revision as of 18:01, September 12, 2013
"I cannot log in"
- Make sure you connect to the correct host names, namely mega.cnm.anl.gov for the SSH gateway and clogin.cnm.anl.gov when onsite. Do not use "carbon".
- Access to mega requires an active proposal. Access will be disabled 6 weeks after your last active proposal expired.
- Users who are non-US citizens require a current visa for access. On expiration, your Argonne login will be disabled, possibly in the mddle of a proposal lifetime, and you may suddenly find you can no longer access mega. Review and renew your details at https://beam.aps.anl.gov/pls/apsweb/ufr_main_pkg.usr_start_page .
- Visit https://credentials.anl.gov/ and verify that your username and password are correct.
- To have your password reset, email the CNM User Office, at [email protected].
- It may take about 1–3 hours for a proposal to be recognized as active again on mega.
- Carefully re-read HPC/Network Access, and follow the instructions for your platform.
"I'd like to use program X"
- Check if the application is already available on Carbon. Either:
- Browse the Application Catalog, or
- View the catalog on the Carbon command line:
module avail module -l avail 2>&1 | less
- The second form gives you browsable output.
- If you cannot find the application:
- Describe the problem you are trying to solve – it may well be that we can suggest an alternative solution.
- Provide one or more URLs relevant to the software – be specific.
To report a problem
Send mail to [email protected]
Consider the following advice:
- How To Ask Questions The Smart Way, by Eric S. Raymond, open source pioneer.
- How to Report Bugs Effectively, by Simon Tatham, programmer.
Report network and connectivity issues
Include the following:
- Your operating system and version.
- The software name and version you use to connect (e.g. SSH or VNC).
- The command you are trying to run or the menu item you choose.
- The hostname you're trying to reach and the username.
- The error message you get (Copy & Paste the message text, or take a screenshot)