HPC/FAQ: Difference between revisions
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* [http://www.catb.org/~esr/faqs/smart-questions.html How To Ask Questions The Smart Way], by [http://en.wikipedia.org/wiki/Eric_S._Raymond Eric S. Raymond], open source pioneer. | * [http://www.catb.org/~esr/faqs/smart-questions.html How To Ask Questions The Smart Way], by [http://en.wikipedia.org/wiki/Eric_S._Raymond Eric S. Raymond], open source pioneer. | ||
* [http://www.chiark.greenend.org.uk/~sgtatham/bugs.html How to Report Bugs Effectively], by Simon Tatham, programmer. | * [http://www.chiark.greenend.org.uk/~sgtatham/bugs.html How to Report Bugs Effectively], by [http://www.chiark.greenend.org.uk/~sgtatham/ Simon Tatham], programmer of [http://www.chiark.greenend.org.uk/~sgtatham/putty/ PuTTY] fame.. | ||
== Report network and connectivity issues == | == Report network and connectivity issues == | ||
Revision as of 14:46, July 31, 2013
To report a problem
Send mail to [email protected]
Consider the following advice:
- How To Ask Questions The Smart Way, by Eric S. Raymond, open source pioneer.
- How to Report Bugs Effectively, by Simon Tatham, programmer of PuTTY fame..
Report network and connectivity issues
Include the following:
- Your operating system and version.
- The software name and version you use to connect (e.g. SSH or VNC).
- The command you are trying to run or the menu item you choose.
- The error message you get (Copy & Paste the message text, or take a screenshot)
Ask for software
- Check if the software is already available on Carbon. Either:
- Browse the Application Catalog, or
- View the catalog on the Carbon command line:
module avail module -l avail 2>&1 | less
- The second form gives you browsable output.
- State a reason for the request.
- Describe the problem you are trying to solve.
- Provide one or more URLs relevant to the software.