HPC/FAQ: Difference between revisions
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# Your operating system and version. | # Your operating system and version. | ||
# The software name and version you use to connect (e.g. SSH or VNC). | # The software name and version you use to connect (e.g. SSH or VNC). | ||
# The command you are trying to run. | # The command you are trying to run or the menu item you choose. | ||
# The error message you get (Copy & Paste the message text, or take a screenshot) | # The error message you get (Copy & Paste the message text, or take a screenshot) | ||
Revision as of 14:37, July 31, 2013
To report a problem
Send mail to [email protected]
Consider the following advice:
- Read http://www.catb.org/~esr/faqs/smart-questions.html
- Read http://www.chiark.greenend.org.uk/~sgtatham/bugs.html
Report network and connectivity issues
Include the following:
- Your operating system and version.
- The software name and version you use to connect (e.g. SSH or VNC).
- The command you are trying to run or the menu item you choose.
- The error message you get (Copy & Paste the message text, or take a screenshot)
Ask for software
- Check if the software is already available on Carbon.
- Consult Application Catalog right here.
- Or on the Carbon command line:
module avail module -l avail 2>&1 | less
- The second form gives you browsable output.
- State a reason for the request.
- Describe the problem you are trying to solve.
- Provide relevant URLs.