HPC/Applications/atk/License troubleshooting on Windows: Difference between revisions

Revision as of 23:02, August 29, 2012

Open a Windows command prompt.
Inspect the current license setting.
echo %QUANTUM_LICENSE_PATH%

You should get one of the following:
6200@localhost

6200@localhost;6201@localhost

The first entry uses one license server only, the second entry uses one of two available servers.
If you do not see one of the above resuls, log out and log back in again, and repeat these steps from step 1 above.
Run The following commands exactly as shown:
set LMX_EXTENDEDLOG=C:\Temp\lmx.log

set > %LMX_EXTENDEDLOG%

You can select and Copy the string from here and Paste it into the Command Prompt window from the right-click context menu.
Run this command, adapting it to the path you installed ATK under:
C:\"Program Files (x86)"\QuantumWise\atk-12.2.2\vnl\bin\vnl.exe

It will take a few seconds for the command to start.

Note: Do not start VNL by clicking on its icon in Explorer or its desktop shortcut.
Move any VNL windows away from the command prompt window.
Take a screenshot of your entire screen.
Use Save Snip, Save As to produce an image file.
Close VNL.
In the Windows Explorer, navigate to the C:\Temp directory.
Send by email the lmx.log file and the screenshot from step (5)

@@ Line 2: / Line 2: @@
 # Inspect the current license setting.
 #:: <code>echo %QUANTUM_LICENSE_PATH%</code>
-#: You should get:
+#: You should get one of the following:
+#:: <code>6200@localhost</code>
 #:: <code>6200@localhost;6201@localhost</code>
-# If not log out, and log back in again, and repeat these steps from step 1 above.
+#: The first entry uses one license server only, the second entry uses one of two available servers.
+# If you do not see one of the above resuls, log out and log back in again, and repeat these steps from step 1 above.
 # Run The following commands exactly as shown:
 #:: <code>set LMX_EXTENDEDLOG=C:\Temp\lmx.log</code>