HPC/Applications/atk/License troubleshooting on Windows: Difference between revisions
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# [http://windows.microsoft.com/en-US/windows7/Command-Prompt-frequently-asked-questions Open a Windows command prompt.] | # [http://windows.microsoft.com/en-US/windows7/Command-Prompt-frequently-asked-questions Open a Windows command prompt.] | ||
# Inspect the current license setting. | # Inspect the current license setting. | ||
#:: <code | #:: <code>echo %QUANTUM_LICENSE_PATH%</code> | ||
#: You should get: | #: You should get: | ||
#:: <code>6200@localhost;6201@localhost</code> | #:: <code>6200@localhost;6201@localhost</code> | ||
Revision as of 07:58, August 29, 2012
- Open a Windows command prompt.
- Inspect the current license setting.
echo %QUANTUM_LICENSE_PATH%
- You should get:
6200@localhost;6201@localhost
- If not log out, and log back in again, and repeat these steps from step 1 above.
- Run The following commands exactly as shown:
set LMX_EXTENDEDLOG=C:\Temp\lmx.logset > %LMX_EXTENDEDLOG%
- You can select and Copy the string from here and Paste it into the Command Prompt window from the right-click context menu.
- Run this command, adapting it to the path you installed ATK under:
C:\"Program Files (x86)"\QuantumWise\atk-12.2.2\vnl\bin\vnl.exe
- It will take a few seconds for the command to start.
- Note: Do not start VNL by clicking on its icon in Explorer or its desktop shortcut.
- Move any VNL windows away from the command prompt window.
- Take a screenshot of your entire screen.
- Use Save Snip, Save As to produce an image file.
- Close VNL.
- In the Windows Explorer, navigate to the C:\Temp directory.
- Send by email the lmx.log file and the screenshot from step (5)