HPC/Applications/atk/License troubleshooting on Windows: Difference between revisions

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# [http://windows.microsoft.com/en-US/windows7/Command-Prompt-frequently-asked-questions Open a Windows command prompt.]
# Inspect the current license setting.
#:: <code>C:\Users\OUadminMGS>echo %QUANTUM_LICENSE_PATH%</code>
#: You should get:
#:: <code>6200@localhost;6201@localhost</code>
# If not log out, and log back in again, and repeat these steps from step 1 above.
# Run The following commands exactly as shown:
#:: <code>set LMX_EXTENDEDLOG=C:\Temp\lmx.log</code>
#:: <code>set > %LMX_EXTENDEDLOG%</code>
#: You can select and Copy the string from here and Paste it into the Command Prompt window from the right-click context menu.
# Run this command, adapting it to the path you installed ATK under:
#:: <code>C:\"Program Files (x86)"\QuantumWise\atk-12.2.2\vnl\bin\vnl.exe</code>
#: It will take a few seconds for the command to start.
#: Note: Do ''not'' start VNL by clicking on its icon in Explorer or its desktop shortcut.
# Move any VNL windows away from the command prompt window.
# [http://windows.microsoft.com/en-US/windows7/Use-Snipping-Tool-to-capture-screen-shots Take a screenshot of your entire screen.]
#: Use Save Snip, Save As to produce an image file.
# Close VNL.
# In the Windows Explorer, navigate to the C:\Temp directory.
# [http://windows.microsoft.com/en-US/windows7/Send-a-file-in-e-mail Send by email the lmx.log file and the screenshot from step (5)]

Revision as of 07:58, August 29, 2012

  1. Open a Windows command prompt.
  2. Inspect the current license setting.
    C:\Users\OUadminMGS>echo %QUANTUM_LICENSE_PATH%
    You should get:
    6200@localhost;6201@localhost
  3. If not log out, and log back in again, and repeat these steps from step 1 above.
  4. Run The following commands exactly as shown:
    set LMX_EXTENDEDLOG=C:\Temp\lmx.log
    set > %LMX_EXTENDEDLOG%
    You can select and Copy the string from here and Paste it into the Command Prompt window from the right-click context menu.
  5. Run this command, adapting it to the path you installed ATK under:
    C:\"Program Files (x86)"\QuantumWise\atk-12.2.2\vnl\bin\vnl.exe
    It will take a few seconds for the command to start.
    Note: Do not start VNL by clicking on its icon in Explorer or its desktop shortcut.
  6. Move any VNL windows away from the command prompt window.
  7. Take a screenshot of your entire screen.
    Use Save Snip, Save As to produce an image file.
  8. Close VNL.
  9. In the Windows Explorer, navigate to the C:\Temp directory.
  10. Send by email the lmx.log file and the screenshot from step (5)
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