HPC/Support: Difference between revisions
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== Compose a support request for CNM HPC== | == Compose a support request for CNM HPC== | ||
If your question is not answered in the FAQ: <!-- , choose one of the following to get help: --> | If your question is not answered in the FAQ: <!-- , choose one of the following to get help: --> | ||
* [https://argonne.service-now.com/self_service/request_detail.do?sysparm_document_key=sc_cat_item,4e37eb5b13199f0016ff33228144b036 '''Submit | * [https://argonne.service-now.com/self_service/request_detail.do?sysparm_document_key=sc_cat_item,4e37eb5b13199f0016ff33228144b036 '''Submit a support request'''] – Log in with your regular Argonne/Carbon username and password. | ||
<!-- * [mailto:[email protected]?subject=CNM%20HPC%20issue Send an email to [email protected]] | <!-- * [mailto:[email protected]?subject=CNM%20HPC%20issue Send an email to [email protected]] | ||
Revision as of 17:30, October 25, 2018
Review the FAQ list
For frequently asked questions regarding the Carbon HPC system, review Frequently Asked Questions to find answers.
Compose a support request for CNM HPC
If your question is not answered in the FAQ:
- Submit a support request – Log in with your regular Argonne/Carbon username and password.
- Make sure you included the error message that prompted your request.
- Review and if needed edit the Subject to match your question.
- Submit.
Receiving support
When you get our support response:
- Carefully read it.
- Follow all instructions and answer all questions.
- For account- and password-related issues: it may take several hours for changes to take effect. If your initial attempt fails, wait at least that long before retrying.
Additional considerations
To help us diagnose a problem:
- Read How to Report Bugs Effectively, by Simon Tatham, programmer.
- For deeper reading, consider How To Ask Questions The Smart Way, by Eric S. Raymond, open source pioneer.