HPC/Support: Difference between revisions

Revision as of 17:25, October 25, 2018

For frequently asked questions regarding the Carbon HPC system, review Frequently Asked Questions to find answers.

If your question is not answered in the FAQ, choose one of the following to get help:

Submit online – Log in with your regular Argonne/Carbon username and password.
Make sure you included the error message that prompted your request.
Review and if needed edit the Subject to match your question.
Submit.

When you get our support response:

Carefully read it.
Follow all instructions and answer all questions.
For account- and password-related issues: it may take several hours for changes to take effect. If your initial attempt fails, wait at least that long before retrying.

To help us diagnose a problem:

@@ Line 5: / Line 5: @@
 If your question is not answered in the FAQ, choose one of the following to get help:
 * [https://argonne.service-now.com/self_service/request_detail.do?sysparm_document_key=sc_cat_item,4e37eb5b13199f0016ff33228144b036 '''Submit online''']  – Log in with your regular Argonne/Carbon username and password.
-<!-- * [mailto:[email protected]?subject=CNM%20HPC%20issue Send an email to [email protected]] -->
+<!-- * [mailto:[email protected]?subject=CNM%20HPC%20issue Send an email to [email protected]]
 === Required information ===
@@ Line 48: / Line 48: @@
 === Review ===
+ -->
 * Make sure you included the ''error message'' that prompted your request.
-* If you chose to submit by email, review and if needed edit your '''Subject line''' to match your question. (A simple reply to an unrelated system announcement may get ignored.)
+* Review and if needed edit the '''Subject''' to match your question. <!--  (A simple reply to an unrelated system announcement may get ignored.) -->
-* Submit the form, or send the email, respectively.
+* Submit.
 == Receiving support ==