HPC/FAQ: Difference between revisions
< HPC
Jump to navigation
Jump to search
mNo edit summary |
mNo edit summary |
||
| Line 1: | Line 1: | ||
== FAQ == | == FAQ == | ||
== I cannot log in == | == "I cannot log in" == | ||
# Make sure you connect to the right host names, namely ''mega.cnm.anl.gov'' for the SSH gateway and ''clogin.cnm.anl.gov'' when onsite. Do not use "carbon". | # Make sure you connect to the right host names, namely ''mega.cnm.anl.gov'' for the SSH gateway and ''clogin.cnm.anl.gov'' when onsite. Do not use "carbon". | ||
#* Access to mega requires an active proposal. Access will be disabled 6 weeks after your last active proposal expired. | #* Access to mega requires an active proposal. Access will be disabled 6 weeks after your last active proposal expired. | ||
| Line 8: | Line 8: | ||
# To have your password reset, email the [http://nano.anl.gov/contact_us.html CNM User Office], at [mailto:[email protected] [email protected]]. | # To have your password reset, email the [http://nano.anl.gov/contact_us.html CNM User Office], at [mailto:[email protected] [email protected]]. | ||
== I'd like to use program X == | == "I'd like to use program X" == | ||
* Check if the | * Check if the application is already available on Carbon. Either: | ||
** Browse the [[HPC/Applications | Application Catalog]], or | ** Browse the [[HPC/Applications | Application Catalog]], or | ||
** View the catalog on the Carbon command line: | ** View the catalog on the Carbon command line: | ||
| Line 15: | Line 15: | ||
module -l avail 2>&1 | less | module -l avail 2>&1 | less | ||
: The second form gives you browsable output. | : The second form gives you browsable output. | ||
* | * If you cannot find the application: | ||
* Describe the problem you are trying to solve. | *# Describe the problem you are trying to solve – it may well be that we can suggest an alternative solution. | ||
* Provide one or more URLs relevant to the software. | <!-- *# State a reason for the request. --> | ||
*# Provide one or more URLs relevant to the software – be specific. | |||
== To report a problem == | == To report a problem == | ||
Revision as of 17:52, September 12, 2013
FAQ
"I cannot log in"
- Make sure you connect to the right host names, namely mega.cnm.anl.gov for the SSH gateway and clogin.cnm.anl.gov when onsite. Do not use "carbon".
- Access to mega requires an active proposal. Access will be disabled 6 weeks after your last active proposal expired.
- Users who are non-US citizens require a current visa for access. Review and renew your details at https://beam.aps.anl.gov/pls/apsweb/ufr_main_pkg.usr_start_page .
- Visit https://credentials.anl.gov/ and verify that your username and password are correct.
- To have your password reset, email the CNM User Office, at [email protected].
"I'd like to use program X"
- Check if the application is already available on Carbon. Either:
- Browse the Application Catalog, or
- View the catalog on the Carbon command line:
module avail module -l avail 2>&1 | less
- The second form gives you browsable output.
- If you cannot find the application:
- Describe the problem you are trying to solve – it may well be that we can suggest an alternative solution.
- Provide one or more URLs relevant to the software – be specific.
To report a problem
Send mail to [email protected]
Consider the following advice:
- How To Ask Questions The Smart Way, by Eric S. Raymond, open source pioneer.
- How to Report Bugs Effectively, by Simon Tatham, programmer.
Report network and connectivity issues
Include the following:
- Your operating system and version.
- The software name and version you use to connect (e.g. SSH or VNC).
- The command you are trying to run or the menu item you choose.
- The hostname you're trying to reach and the username.
- The error message you get (Copy & Paste the message text, or take a screenshot)