HPC/FAQ: Difference between revisions
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== FAQ == | |||
== I cannot log in == | |||
# Make sure you connect to the right host names, namely ''mega.cnm.anl.gov'' for the SSH gateway and ''clogin.cnm.anl.gov'' when onsite. Do not use "carbon". | |||
#* Access to mega requires an active proposal. Access will be disabled 6 weeks after your last active proposal expired. | |||
#* Users who are non-US citizens require a current visa for access. Review and renew your details at https://beam.aps.anl.gov/pls/apsweb/ufr_main_pkg.usr_start_page . | |||
# Visit https://credentials.anl.gov/ and verify that your username and password are correct. | |||
# To have your password reset, email the [http://nano.anl.gov/contact_us.html CNM User Office], at [mailto:[email protected] [email protected]]. | |||
== I'd like to use program X == | |||
* Check if the software is already available on Carbon. Either: | |||
** Browse the [[HPC/Applications | Application Catalog]], or | |||
** View the catalog on the Carbon command line: | |||
module avail | |||
module -l avail 2>&1 | less | |||
: The second form gives you browsable output. | |||
* State a reason for the request. | |||
* Describe the problem you are trying to solve. | |||
* Provide one or more URLs relevant to the software. | |||
== To report a problem == | == To report a problem == | ||
Send mail to [mailto:[email protected] [email protected]] | Send mail to [mailto:[email protected] [email protected]] | ||
| Line 7: | Line 27: | ||
* [http://www.chiark.greenend.org.uk/~sgtatham/bugs.html How to Report Bugs Effectively], by [http://www.chiark.greenend.org.uk/~sgtatham/ Simon Tatham], programmer.<!-- of [http://www.chiark.greenend.org.uk/~sgtatham/putty/ PuTTY] fame. --> | * [http://www.chiark.greenend.org.uk/~sgtatham/bugs.html How to Report Bugs Effectively], by [http://www.chiark.greenend.org.uk/~sgtatham/ Simon Tatham], programmer.<!-- of [http://www.chiark.greenend.org.uk/~sgtatham/putty/ PuTTY] fame. --> | ||
== Report network and connectivity issues == | === Report network and connectivity issues === | ||
Include the following: | Include the following: | ||
# Your operating system and version. | # Your operating system and version. | ||
| Line 14: | Line 34: | ||
# The '''hostname''' you're trying to reach and the '''username'''. | # The '''hostname''' you're trying to reach and the '''username'''. | ||
# The error message you get (Copy & Paste the message text, or take a screenshot) | # The error message you get (Copy & Paste the message text, or take a screenshot) | ||
Revision as of 17:50, September 12, 2013
FAQ
I cannot log in
- Make sure you connect to the right host names, namely mega.cnm.anl.gov for the SSH gateway and clogin.cnm.anl.gov when onsite. Do not use "carbon".
- Access to mega requires an active proposal. Access will be disabled 6 weeks after your last active proposal expired.
- Users who are non-US citizens require a current visa for access. Review and renew your details at https://beam.aps.anl.gov/pls/apsweb/ufr_main_pkg.usr_start_page .
- Visit https://credentials.anl.gov/ and verify that your username and password are correct.
- To have your password reset, email the CNM User Office, at [email protected].
I'd like to use program X
- Check if the software is already available on Carbon. Either:
- Browse the Application Catalog, or
- View the catalog on the Carbon command line:
module avail module -l avail 2>&1 | less
- The second form gives you browsable output.
- State a reason for the request.
- Describe the problem you are trying to solve.
- Provide one or more URLs relevant to the software.
To report a problem
Send mail to [email protected]
Consider the following advice:
- How To Ask Questions The Smart Way, by Eric S. Raymond, open source pioneer.
- How to Report Bugs Effectively, by Simon Tatham, programmer.
Report network and connectivity issues
Include the following:
- Your operating system and version.
- The software name and version you use to connect (e.g. SSH or VNC).
- The command you are trying to run or the menu item you choose.
- The hostname you're trying to reach and the username.
- The error message you get (Copy & Paste the message text, or take a screenshot)