HPC/FAQ: Difference between revisions
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(Created page with "== How to report a problem == * Send mail to [mailto:[email protected] [email protected]] Consider the following advice: * Read http://www.catb.org/~esr/faqs/smart-questions.html * ...") |
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* Read http://www.chiark.greenend.org.uk/~sgtatham/bugs.html | * Read http://www.chiark.greenend.org.uk/~sgtatham/bugs.html | ||
== | == Report network and connectivity issues == | ||
Include the following: | Include the following: | ||
# Your operating system and version. | # Your operating system and version. | ||
| Line 14: | Line 14: | ||
# The error message you get (Copy & Paste the message text, or take a screenshot) | # The error message you get (Copy & Paste the message text, or take a screenshot) | ||
== | == Ask for software == | ||
* Check if the software is already available on Carbon. | * Check if the software is already available on Carbon. | ||
** Consult [[HPC/Applications | Application Catalog]] right here. | ** Consult [[HPC/Applications | Application Catalog]] right here. | ||
Revision as of 01:13, July 22, 2013
How to report a problem
- Send mail to [email protected]
Consider the following advice:
- Read http://www.catb.org/~esr/faqs/smart-questions.html
- Read http://www.chiark.greenend.org.uk/~sgtatham/bugs.html
Report network and connectivity issues
Include the following:
- Your operating system and version.
- The software name and version you use to connect (e.g. SSH or VNC).
- The command you are trying to run.
- The error message you get (Copy & Paste the message text, or take a screenshot)
Ask for software
- Check if the software is already available on Carbon.
- Consult Application Catalog right here.
- Or on the Carbon command line:
module avail module -l avail 2>&1 | less
- The second form gives you browsable output.
- State a reason for the request.
- Provide a URL.