HPC/FAQ: Difference between revisions
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# The software name and version you use to connect (e.g. SSH or VNC). | # The software name and version you use to connect (e.g. SSH or VNC). | ||
# The command you are trying to run or the menu item you choose. | # The command you are trying to run or the menu item you choose. | ||
# The ''''hostname''' you're trying to reach and the '''username''' use. | |||
# The error message you get (Copy & Paste the message text, or take a screenshot) | # The error message you get (Copy & Paste the message text, or take a screenshot) | ||
Revision as of 09:47, September 10, 2013
To report a problem
Send mail to [email protected]
Consider the following advice:
- How To Ask Questions The Smart Way, by Eric S. Raymond, open source pioneer.
- How to Report Bugs Effectively, by Simon Tatham, programmer.
Report network and connectivity issues
Include the following:
- Your operating system and version.
- The software name and version you use to connect (e.g. SSH or VNC).
- The command you are trying to run or the menu item you choose.
- The 'hostname you're trying to reach and the username use.
- The error message you get (Copy & Paste the message text, or take a screenshot)
Ask for software
- Check if the software is already available on Carbon. Either:
- Browse the Application Catalog, or
- View the catalog on the Carbon command line:
module avail module -l avail 2>&1 | less
- The second form gives you browsable output.
- State a reason for the request.
- Describe the problem you are trying to solve.
- Provide one or more URLs relevant to the software.