HPC/Applications/atk/License troubleshooting on Windows: Difference between revisions

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# [http://windows.microsoft.com/en-US/windows7/Command-Prompt-frequently-asked-questions Open a Windows command prompt.]
# Inspect the current license setting.
#:: <code>echo %QUANTUM_LICENSE_PATH%</code>
#: You should get one of the following:
#:: <code>6200@localhost</code>
#:: <code>6200@localhost;6201@localhost</code>
#: The first entry uses one license server only, the second entry uses one of two available servers.
# If you do not see one of the above resuls, log out and log back in again, and repeat these steps from step 1 above.
# Run the following commands exactly as shown:
#:: <code>cd %HOMEPATH%</code>
#:: <code>set LMX_EXTENDEDLOG=Desktop\lmx.log</code>
#:: <code>set > %LMX_EXTENDEDLOG%</code>
#: You can select and Copy the string from here and Paste it into the Command Prompt window from the right-click context menu.
# Run this command, adapting it to the path you installed ATK under:
#:: <code>C:\"Program Files (x86)"\QuantumWise\atk-12.2.2\vnl\bin\vnl.exe</code>
#: It will take a few seconds for the command to start.
#: Note: For this test only, do ''not'' start VNL by clicking on its icon in Explorer or its desktop shortcut.
# Move any VNL windows away from the command prompt window.
# [http://windows.microsoft.com/en-US/windows7/Use-Snipping-Tool-to-capture-screen-shots Take a screenshot of your entire screen.]
#: Use Save Snip, Save As to produce an image file.
# Close VNL.
#:: [[Image:HPC 2012-08 VNL LMX log.png|right]]
# Locate the lmx.log file on your Desktop. The extension may not be shown.
# '''Optional:''' To inspect the log file, open it by double-clicking. It is a text file that opens by default in Notepad.
# [http://windows.microsoft.com/en-US/windows7/Send-a-file-in-e-mail Send by email the lmx.log file and the screenshot from step (5)]
# Close the Command Prompt window.

Latest revision as of 15:21, June 25, 2013

  1. Open a Windows command prompt.
  2. Inspect the current license setting.
    echo %QUANTUM_LICENSE_PATH%
    You should get one of the following:
    6200@localhost
    6200@localhost;6201@localhost
    The first entry uses one license server only, the second entry uses one of two available servers.
  3. If you do not see one of the above resuls, log out and log back in again, and repeat these steps from step 1 above.
  4. Run the following commands exactly as shown:
    cd %HOMEPATH%
    set LMX_EXTENDEDLOG=Desktop\lmx.log
    set > %LMX_EXTENDEDLOG%
    You can select and Copy the string from here and Paste it into the Command Prompt window from the right-click context menu.
  5. Run this command, adapting it to the path you installed ATK under:
    C:\"Program Files (x86)"\QuantumWise\atk-12.2.2\vnl\bin\vnl.exe
    It will take a few seconds for the command to start.
    Note: For this test only, do not start VNL by clicking on its icon in Explorer or its desktop shortcut.
  6. Move any VNL windows away from the command prompt window.
  7. Take a screenshot of your entire screen.
    Use Save Snip, Save As to produce an image file.
  8. Close VNL.
    HPC 2012-08 VNL LMX log.png
  9. Locate the lmx.log file on your Desktop. The extension may not be shown.
  10. Optional: To inspect the log file, open it by double-clicking. It is a text file that opens by default in Notepad.
  11. Send by email the lmx.log file and the screenshot from step (5)
  12. Close the Command Prompt window.
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