HPC/Applications/atk/License troubleshooting on Windows: Difference between revisions

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#: The first entry uses one license server only, the second entry uses one of two available servers.
#: The first entry uses one license server only, the second entry uses one of two available servers.
# If you do not see one of the above resuls, log out and log back in again, and repeat these steps from step 1 above.
# If you do not see one of the above resuls, log out and log back in again, and repeat these steps from step 1 above.
# Run The following commands exactly as shown:
# Run the following commands exactly as shown:
#:: <code>set LMX_EXTENDEDLOG=C:\Temp\lmx.log</code>
#:: <code>cd %HOMEPATH%</code>
#:: <code>set LMX_EXTENDEDLOG=Desktop\lmx.log</code>
#:: <code>set > %LMX_EXTENDEDLOG%</code>
#:: <code>set > %LMX_EXTENDEDLOG%</code>
#: You can select and Copy the string from here and Paste it into the Command Prompt window from the right-click context menu.
#: You can select and Copy the string from here and Paste it into the Command Prompt window from the right-click context menu.
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#:: <code>C:\"Program Files (x86)"\QuantumWise\atk-12.2.2\vnl\bin\vnl.exe</code>
#:: <code>C:\"Program Files (x86)"\QuantumWise\atk-12.2.2\vnl\bin\vnl.exe</code>
#: It will take a few seconds for the command to start.
#: It will take a few seconds for the command to start.
#: Note: Do ''not'' start VNL by clicking on its icon in Explorer or its desktop shortcut.
#: Note: For this test only, do ''not'' start VNL by clicking on its icon in Explorer or its desktop shortcut.
# Move any VNL windows away from the command prompt window.
# Move any VNL windows away from the command prompt window.
# [http://windows.microsoft.com/en-US/windows7/Use-Snipping-Tool-to-capture-screen-shots Take a screenshot of your entire screen.]
# [http://windows.microsoft.com/en-US/windows7/Use-Snipping-Tool-to-capture-screen-shots Take a screenshot of your entire screen.]
#: Use Save Snip, Save As to produce an image file.
#: Use Save Snip, Save As to produce an image file.
# Close VNL.
# Close VNL.
# In the Windows Explorer, navigate to the C:\Temp directory.
# Locate the lmx.log file on your Desktop.
# [http://windows.microsoft.com/en-US/windows7/Send-a-file-in-e-mail Send by email the lmx.log file and the screenshot from step (5)]
# [http://windows.microsoft.com/en-US/windows7/Send-a-file-in-e-mail Send by email the lmx.log file and the screenshot from step (5)]
# Close the Command Prompt window.

Revision as of 23:07, August 29, 2012

  1. Open a Windows command prompt.
  2. Inspect the current license setting.
    echo %QUANTUM_LICENSE_PATH%
    You should get one of the following:
    6200@localhost
    6200@localhost;6201@localhost
    The first entry uses one license server only, the second entry uses one of two available servers.
  3. If you do not see one of the above resuls, log out and log back in again, and repeat these steps from step 1 above.
  4. Run the following commands exactly as shown:
    cd %HOMEPATH%
    set LMX_EXTENDEDLOG=Desktop\lmx.log
    set > %LMX_EXTENDEDLOG%
    You can select and Copy the string from here and Paste it into the Command Prompt window from the right-click context menu.
  5. Run this command, adapting it to the path you installed ATK under:
    C:\"Program Files (x86)"\QuantumWise\atk-12.2.2\vnl\bin\vnl.exe
    It will take a few seconds for the command to start.
    Note: For this test only, do not start VNL by clicking on its icon in Explorer or its desktop shortcut.
  6. Move any VNL windows away from the command prompt window.
  7. Take a screenshot of your entire screen.
    Use Save Snip, Save As to produce an image file.
  8. Close VNL.
  9. Locate the lmx.log file on your Desktop.
  10. Send by email the lmx.log file and the screenshot from step (5)
  11. Close the Command Prompt window.
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